Job Description

Ambercare Hospice is seeking an experienced and compassionate Director of Clinical Services (DCS) to lead our hospice operations in Albquruque, NM. In this leadership role, you will oversee the clinical and operational management of the hospice program, ensuring the delivery of exceptional patient care, regulatory compliance, quality outcomes, and financial performance. You will provide guidance and support to an interdisciplinary team, foster a culture of excellence and accountability, and play a critical role in advancing our mission of delivering compassionate end-of-life care to patients and their families.

This position offers a competitive annual salary plus a performance-based bonus opportunity of up to 32.5% of base salary, providing significant earning potential tied to branch performance, quality outcomes, operational success, and organizational goals. As the Director of Clinical Services, you will lead and develop a multidisciplinary clinical team, ensuring appropriate staffing, employee engagement, regulatory compliance, and the highest standards of patient care. This role also provides the opportunity to collaborate closely with clinical, operational, and executive leadership while making a meaningful impact on the continued growth and success of the hospice program.

Ambercare is a leader in home health and hospice care throughout New Mexico, with over 20 years of trusted service. As part of the Addus HomeCare family, we serve thousands of patients across the region—combining heart, professionalism, and the highest standards of care.

Why Choose a Career with Ambercare Hospice?

• Monday-Friday - Daytime schedule with autonomy to manage and coordinate patient visits throughout the day.
• Compensation & Bonus Opportunity: We offer a competitive annual salary, a lucrative performance-based bonus opportunity of up to 32.5% of base salary. Your contributions can be rewarded through additional incentive earnings tied to branch performance, quality outcomes, and organizational success, giving you the opportunity to directly impact both patient care and your professional growth.
• Leadership That Matters: As an Director of Clinical Services, you'll play a critical leadership role in overseeing hospice operations, driving clinical excellence, and ensuring the highest standards of patient care. You'll lead, mentor, and develop an interdisciplinary team while fostering a culture of quality, compliance, collaboration, and accountability. Through your leadership, you'll help shape exceptional patient and family experiences, support organizational growth, and drive positive clinical and operational outcomes.
• Comprehensive Benefits Package: Enjoy full benefits starting the first of the month after hire, including medical, dental, and vision coverage. A 401(k) with company match, generous paid time off, tuition reimbursement, and a Hospice Certification bonus and salary increase. Plus, earn merit-based raises based on your performance.

What You’ll Do:

• Ensures that care is provided in accordance with Medicare, Medicaid, Federal and state guidelines.
• Ensures that all direct care clinical staff are assigned appropriately.
• Monitors business operations to insure financial stability.
• Monitors operational progress toward accomplishing operational and strategic goals.
• Establishes and maintains effective, open channels of communication.
• Ensures adequate and appropriate staffing and staff supervision.
• Ensures complete, appropriate, and adequate staff development, including orientation, in-service, continuing education, competency testing and quality assessment performance improvement.
• Responsible for the management of the hospice program in matters of clinical operation.
• Demonstrates exceptional service to patients, families, referral sources, co-workers, and other customers. Assists team members as needed to ensure that this level of service is consistently provided.
• Active participant in receiving case referrals. Reviews available patient information related to case, including home visits, to determine hospice/home care needs. Assigns appropriate hospice personnel to case as needed. Conferences with Medical Director regarding any questions about an individual's eligibility for services.
• Ensures that Interdisciplinary Group (IDG) meetings are regularly conducted, and records maintained. Attends IDG meetings to facilitate coordination of care and discussion of interdisciplinary group involvement.

Qualifications:

• Graduate from an accredited registered nursing program. BSN preferred.
• One year hospice experience required.
• Two years healthcare management experience required.
• Must have good knowledge of hospice Medicare, Medicaid, State and Federal guidelines.
• Maintains a current CPR certification.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.

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