CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.
We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.ca
About this opportunity
Are you an accomplished clinical operations leader adept at building teams, driving performance and creating fellowship around a common vision? Do you lead by example in meeting business goals while creating a culture of service excellence? Here is your opportunity to drive your career forward while leading vocational services programs, and supporting the delivery of exemplary services as Director of Clinical Services (DCS), Vocational Rehabilitation Services.
We are seeking a forward-thinking leader who will help further exemplify CBI Health’s values, support initiatives and deliver on outcomes nationally. Reporting to the National Director, Clinical Services – Community Rehabilitation, the DCS works as a strategic partner to drive operational performance and execution while building a talent rich team. As an important member of the leadership team, you work collaboratively with the regional management and vocational rehabilitation specialists team members. The DCS will oversee program services with focus on supporting growth strategy. This role implements systems and structures that effectively reduce program services variability.
Take an inside look at what you’ll do each day
Create an environment that aligns with CBI’s purpose, drawing and retaining high-performing talent that naturally live organizational values
Ensure overall vocational rehabilitation services program consistency and compliance with relevant legislation, requirements of regulatory bodies, stakeholder agreements, and service program models
Optimize key performance metrics and facilitate role optimization to ensure consistent application across all business segments
Coach and mentor leaders and future leaders on the team, support their growth and development, manage and facilitate performance, actively map succession plans, and ensure career paths are tangible and attainable for high performers
Identify systems and structures that effectively reduce variability and ensure resources are aligned with the organizational structure to meet business demands
Improve efficiencies for increasing volume of service, and assist in identifying gaps that create new service opportunities
Maintain a solid understanding of stakeholder priorities, strategic direction, and gaps in service to ensure operations is well positioned to create and execute on innovative solutions to stakeholder challenges
Work closely with other CBI Health business streams to assist/support leveraging opportunities to integrate service programs
Liaise proactively with other business partners in Operations, Human Resources, sharing best practices and participating in provincial or national collaborative initiatives
Ensure all individual needs and contractual obligations are met or exceeded while maintaining alignment with the budget and business needs
Ensure monthly financial and key performance indicator (KPI) reports and results are analyzed and actioned
Effectively monitor and mitigate risk, utilizing key performance indicators to identify systems or structure gaps and/or opportunities to improve effectiveness and efficiency
What you need to be successful
A university degree in a relevant field (a combination of education and experience will be considered)
Deep knowledge of vocational rehabilitation service programs
At least 7 years of management experience working with large teams is preferred
Documented experience that indicates a broad and deep command of the issues involved in growing and developing vocational rehabilitation service programs as well as program management
Be an innovative thinker, self-motivated, quality-driven and comfortable challenging the status quo
Ability to interact well with varied stakeholders-internal and external
Demonstrated strong leadership through progressive roles as well as the ability to realize ROI
A strong goal and results orientation and customer focus together with excellent decision-making and follow-through abilities
Advanced interpersonal relations and communications (written and verbal) skills
What CBI Health offers you
Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
Flexible hours, which allow work-life balance and focus on quality of life
Inclusion matters
We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.
CBI Health is Canada's leading community healthcare provider, offering rehabilitation and home health services to clients across Canada. Our national, interdisciplinary team shares a common goal to improve the physical and mental health of our clients.
With 250+ locations and over 13,000 healthcare professionals supporting more than 800 communities across Canada, the health and well-being of Canadians is at the heart of what we do. We are passionate about making a positive difference, and are committed to learning, improving and growing together as a team. Every day, we make a meaningful difference in people's lives by supporting them in achieving their goals. Together, we shape healthcare for the better.
