Job Description

The Director of Clinical Operations provides oversight support to the Department of Orthopedics around Jefferson North and Central Regions. Director serves as leader and mentor to clinical operations leaders and as an internal consultant in the development and evolution of new and existing programs. Director partners closely with administrative and operational leaders within Department to align business operations, financial needs and processes to support the growing scope of clinical practice.

Essential Functions:

• Maintains cost control and evaluates budget needs for operations.
• Collaborates to establish department plans consistent with mission, strategic operations, quality and safety improvement plan, and overall network goals.
• Develops and oversees staff scheduling process to ensure optimal labor productivity and achieves on target performance metrics.
• Implements and adjusts workflows to streamline operations and corrective actions for cost control problems.
• Maintains and updates policy and procedure manual in accordance with department needs and organizational standards.
• Maintains ongoing, proactive relationships with all relevant people.
• Proactively communicates critical issues and intervenes accordingly, prepares and submits timely reports for operational review.
• Monitors volume and adjusts staffing patterns to drive labor productivity, access and optimal patient experience.
• Recommends and submits for capital expenditures to promote safe and efficient care delivery and sound business operations.
• Recommends and implements new technology as needed to advance care and align with most progressive industry standards.

Education and Experience Requirements:

• Bachelor’s Degree Healthcare/Business Administration or relevant healthcare field required.
• Master’s Degree MBA/MHA preferred.
• 5 years Progressive leadership roles with health system experience required.
• Knowledge of operations and resource management required.
• Knowledge of physician practice activities required, primarily in the areas of physician billing/reimbursement and practice management.
• Knowledge of third-party reimbursement/regulations, practice operations, automated systems and strategic planning.
• Skill in interpersonal and communication. Skill in problem-solving and consensus building. Ability to operate effectively in consulting role.
• Ability to achieve results in a complex medical center environment
• Ability to use a variety of software programs i.e., EPIC, MS, etc

VALUES AND HABITS

Put People First

• Put People First: Create a safe environment where all colleagues feel supported and motivated to be their best at work.
• Build relationships: Build belonging, empathy, and collaboration.
• Engage with grace: Assume positive intent and share your perspective thoughtfully.
• Create moments: Affirm and acknowledge the contributions and efforts of others.

Do What's Right

• Do What’s Right: Focus on how we work most effectively to get the best results.
• Prioritize What Matters: Clarify what’s most critical and why.​
• Align on Expectations: Translate priorities into agreed upon accountabilities and outcomes.
• Act with integrity: Behave ethically and honestly in all interactions and business practices.

Pursue Excellence

• Pursue Excellence: Focus on learning and growth. ​
• Look and Listen: Explore new ways of working and stay curious by learning from others.
• Innovate with Intent: Try new ideas that support organizational priorities.
• Value Lessons Learned: Acknowledge progress and insights that come from striving to improve.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here