Job Description

Responsible for the oversight and management of the daily operations for multiple affiliated health care physician practices/ancillary services that are geographically dispersed, but proximate to the health systems service area. The Director will partner with Ambulatory Medical Directors to set up and/or optimize operational systems, design clinic workflows, identify tools and technologies and support the development and growth of new clinics. The Director reports to the VP of Ambulatory Services & Network Development or to an Administrative Director, depending on the service line and scope of services under their responsibility. The Director is responsible for the overall performance of assigned clinics and assures that the patient experience, quality of care and access meet the highest industry standards
This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.

• Oversees administrative support staff providing direction and guidance and administering management functions within the provisions of health system policies and standards and federal, state, and local regulations. Monitors defined and appropriate utilization of needed human and material resources and supports collaboration with multiple disciplines for desired patient outcomes. Promotes appropriate front and back office staffing levels. (20%)
• Attains applicable regulatory expertise and reinforces practice activities that ensure corporate compliance. Develops effective practice work teams and effectively implements and manages change, mentoring and developing staff and empowering practice teams. (10%)
• Establishes and maintains strong working relationships with providers. Partners with the Ambulatory Medical Directors to assure success of the assigned clinic sites and further development and advancement of the organization's strategy. Lead standardization across clinic sites and evaluate best practices nationally and adapt them to our standard operating model. (20%)
• Responsible for P&L, reviews monthly management reports through working with the administrator and Clinic Practice Manager to identify potential cost reductions/revenue enhancements as needed. Autonomously identifies opportunities for improving front and back office efficiencies to achieve benchmark objectives, and ensure a high level of patient satisfaction and service. (10%)
• Participates in ongoing operation of EMR systems at all service sites. Identifies, advocates, and assists with improving process and position roles. Maintains effective quality assurance measures. (10%)
• Promotes a positive team environment and effective organizational change. Establishes collaborative and participatory work environment with the Quality and Education Department to fulfill regulatory education and training criteria. (10%)
• Develops, implements, and monitors quality improvement activities for all sites. Acts as a patient advocate and provides resolution of patient complaints regarding practice services. In collaboration with physician leads, oversees provision of direct and indirect patient care standards and adherence to health system clinical quality care standards. (10%)
• Maintains current knowledge of medical practice and procedures. Participates in community professional organizations for the purpose of professional development. Contributes to the success of the organization, keeping current on new developments within the health system, and by performing other duties as needed or assigned. (10%)

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum:

• Bachelor's degree, preferably in business or healthcare administration or 10+ years of similar work experience

Preferred:

• Master's degree.

CERTIFICATIONS, LICENSES, REGISTRATIONS
Preferred:

• Lean Six Sigma.

TECHNICAL REQUIREMENTS

Minimum:

• Knowledge of and skill in the use of personal computers and related systems and software. Skill in medical terminology. Skill in time management and project management. Knowledge and understanding of financial management concepts with a general understanding of automated billing regulations and medical records systems and their applications within medical practices. Requires budgetary oversight of $5M in operating revenue. Intermediate level Microsoft Office proficiency and Medical Terminology.

Preferred:

• Experience in an organization using an Epic EMR.

KNOWLEDGE, SKILLS, and ABILITIES
All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.

• Ability to make effective decisions and solve problems. Knowledge of the principles of information management and the ability to effectively analyze data and make decisions. Ability to set a climate for performance at optimum levels. Ability to work efficiently under pressure. Ability to meet deadlines. Ability to work independently, take initiative, and willingly accept responsibility.
• Skill in providing leadership and mentoring and motivating staff. Skill in directing the work and activities of staff with the ability to effectively delegate. Ability to establish and maintain a cohesive work team. Ability to manage services provided at multiple sites. Skilled at collaborating with clinicians to achieve common goals.
• Strong speaking and written communication skills with an ability to convey complex information both quantitative and qualitative to support business decision-making. Ability to provide clear direction and coaching when necessary. Ability to motivate and inspire -- and, when necessary, to facilitate bringing differing viewpoints together-- to achieve operational goals
• Ability to travel between clinics and various offices. Must be able to manage teams of 40 plus employees in a disbursed geography. Must be willing to oversee multiple regions on an itinerant basis. Must have demonstrated ability to adhere and direct team adherence to brand standards, financial metrics and operational metrics.