Job Description

Director, Client Success Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Director, Client Success Manager to join our Client Service Practice team. This role is located in Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

• Develop and deploy service-related communications for our clients to inform, align, and drive adoption of key initiatives
• Collaborate closely with service teams and other internal stakeholders to integrate client education and training strategies into business initiatives and change events
• Ensure consistent messaging and alignment across enterprise initiatives impacting client experience
• Identify and adopt best in class communication strategies and tooling
• Support execution of the Client Service strategy, ensuring alignment across client platforms service teams
• Develop and prepare executive-ready materials to communicate progress of Practice roll-out across forums (e.g., weekly stand-ups, SteerCo, executive updates)
• Drive engagement and accountability across client service organization to ensure consistent adoption of best practices
• Recruit, motivate, and develop talent, fostering a culture of accountability, collaboration, and continuous improvement. Lead performance planning, objective setting, coaching, and career development initiatives

To be successful in this role, we’re seeking the following:

• Bachelor’s degree required; MBA preferred.
• 12+ years of relevant professional experience, including 3–5 years of management experience
• Strong background in client service, training, communications, and strategic transformation initiatives
• Demonstrated ability to operate at enterprise scale and influence senior stakeholders
• Proven leadership capability in building and developing high-performing teams

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.