The Client Service Director will work closely with General Manager of the region as their right hand. They will either be responsible for a smaller section of a larger region or some of the areas of responsibility depending on the size of the region. In general, the Client Service director will lead all Install and Service teams in the region. This includes building exceptional teams, leading execution with customers, and growing revenue in both areas. The Client Service Director is responsible for ensuring the highest level of customer service to our customers in the region.
• Collaborate with GM to manage P&L. Responsible for hiring and training for Install and Service positions in your territory.• Responsible for analyzing performance, identifying opportunities, and developing recommendations to• support customer requirements.• Manage Service & Installation managers within the territory to ensure job and service profitability and accuracy.• Assist Operations Managers with fleet management and vehicle issues.• Resolve elevated customer service issues/complaints.• Hire and train staff to ensure adherence to SCWS policies and procedures for all operations team members.• Guiding, Directing, and Motivating Subordinates - Providing guidance, training, and direction to subordinates, including setting performance standards and monitoring performance on a frequent basis. Includes conducting regular meetings with your office staff & supervisors and identifying staffing needs, interviews, hires and training staff.• Other duties as assigned.
Education and Formal Training: • High School Diploma required.
Experience:• Management experience with a minimum of 5 years required.• Car wash industry experience of at least 3 years preferred.• Sales experience with a minimum of 5 years preferred.• A bachelor’s degree is preferred.• The role involves a dynamic balance between field visits and office-based work. Regular travel is required.
Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.
We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.
EEO Statement
Equal Opportunity Employer
Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
With complete tunnel systems in each of the 50 United States and equipment in countries worldwide, Sonny's equipment delivers millions of clean, dry, shiny cars each year, around the globe.
Sonny's legacy began in 1949 when founder, Sonny Fazio, built his first full-serve car wash. Upon retiring, he began manufacturing replacement parts and eventually equipment for his son's chain of 12 washes spanning three states. Engineered by a car wash operator for his family, Sonny manufactured equipment to do one thing — help his sons make more money washing cars. Soon, word got out and Sonny was flooded with orders for his reliable equipment that washed better, cost less, and produced a clean, dry, shiny car faster with less hassle and expense. That was the beginning of Sonny's The Car Wash Factory.
Today, Sonny's is the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry.
We also have a full line of OEM parts for Hanna, Peco, PDQ, Belanger, Macneil, Ryko, and other car wash equipment manufacturers.
