At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
The Director Client Management will lead a team focused on managing a strategic book of business comprised of vertically aligned clients and will drive growth for Business Units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always exceeding client expectations while driving a superior OneZelis customer experience. The Director will develop and nurture critical internal and external relationships to sustain and build upon Zelis’ value proposition and work collaboratively across the enterprise to achieve their clients goals and objectives. The Director will drive efforts to promote OneZelis, OneTeam inclusive of cross-training and product education within the team.
Responsibilities:
In partnership withClient Managementleadership, ensures robust strategies and client plans are developed and captured inSalesforcefor all clients withintheir book of business
Management of revenuefor assignedteam andclientsinclusive of:
Establish regular cadence for review of budgets,forecastsandproductutilizationforassigned book of business
Ensuresthat team goals forclientrenewals &retentionareachievedorsurpassed
Establish risk identification and mitigationstrategiesforvolume decreases, service gaps, changes in clientrelationships,and key advocates. Escalates to key leadershippartners, develops initialrisk mitigationstrategyandensuresexecution of agreed uponrisk mitigation strategies
Enables team to drive revenue growth through existing product optimization;ensures that teamunderstandsandcan effectivelycommunicate Zelis’ key differentiators, product strategy, productfeaturesand functionalitywithapplicability to client
Coordinatesimpactanalysisintake and deliveryforexisting solutionsyielding opportunity to engage with clientstodemonstrateadditionalvalue for new and/or expanded productutilization
Managesclient fee requests/or considerations for existing products; collaborateswithinthe business to provideOneZelisopportunitiesand solutionswhileunderstandingtheimpact of dependenciesacross the business
Ensured that team is abreast ofthe regulatory environment anditsimpactonZelisclients. Proactively engages strategies to achieve value from the Zelis platformin relation to the regulatory environment
Ensuresteam metrics are achievedfor measurement ofhigh-qualityservice delivery andclientsatisfaction; measurements will include NPS scores,timelyescalationand resolution of issuesas well as other internal measures such as:
Client Relationship Building– maximizing breadth and depth of relationships;Works closely with clients to intimately understand their business strategies,needsand challenges.
Client Audits& Complianceitemsto ensure seamlessandtimelyresponses
Client Reporting – delivery according toagreedupon intervals with the ability to provide performance synopsisas well as business insightsdemonstratingtheZelisvalue proposition
Escalated Accounts Receivableand work towardstimelyresolutionwithin the Zelis enterprise
EnsuresallStewardships/QBRsare completed andoptimizevalue within client book
Securing client reference status and permissionin support ofkey Zelis projects, casestudiesorotherZelis initiatives, as needed
Client case study selectionas applicable
Managesexisting contractsin partnership with SCEs, sales,BUand legal
Supports Salesforcross-sell and up-sell initiatives;identifyopportunities and funnel tosalespartnersto incorporate into pipeline
Supportsimplementation;serve as liaison between the client and the business to ensure operational efficienciesduring initiation and ramp
Monitor documentation and ongoing tracking of key client plansandcontactsinSalesforce
Promotes and supports educational opportunities within the team; drives accountability within the team for comprehensive understanding of all Zelis offerings
SkillsBACKGROUND
Bachelor’s degree in Businessor Heath Care Administrationor related
10+ yearsin clientmanagement role, 5+ years in leadership role
Demonstrated success inrevenue management and increasedutilizationwithin an assigned book of businessfor individually assignedaccounts as well assolidtrack recordofachievementforteam goals
Extremely knowledgeable in the Payor andorTPA space
Ability to lead and manage a team in a fast-paced environment
Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences
Provencollaboration with keybusinesspartnersSales, Operations, Marketing, Leadership
Ability toanticipatefuture trends and incorporate them intobusiness reviewplanning
Synthesizes complex issues and communicates clearlywithboth clients and internal stakeholders
Ability to communicate and interact formally and informally with Directors, VPs,Sales, Legaland Senior Executives;demonstratesEnterprise thinking with ability to influence; proven ability to influence acrossa matrix as well as with leadership
Experienceleveragingdata and reporting toaccuratelyidentifyclient and industry trends; able to synthesize data into compelling narratives
Demonstrates sense of urgency and ability to multi-task and prioritize
Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients
Travel estimated40% domestic [internal and external meetings]; Location Remote
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.
While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
Base Salary Range
$139,000.00 - $176,700.00
At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.
Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@ zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to verify-offers[@]zelis.com for prompt investigation. Thank you for staying vigilant.
