Job Description

This London based leadership role is responsible for managing, retaining, and expanding acceptance across a $20bn portfolio of some of American Express’ largest B2C merchant relationships, spanning key sectors including supermarkets, petrol, and travel

The Director will set the strategic direction for the portfolio and lead a team of seven colleagues. The core objective is to drive full welcome acceptance, strengthen merchant engagement and retention, and unlock incremental revenue, delivering winning commercial strategies for both the portfolio and the team.

• Portfolio Strategy Develop and execute strategic plans for some of the largest UK merchants to maximise commercial opportunities while protecting and optimising margin.
• Contract NegotiationLead the negotiation and renegotiation of merchant contracts to retain acceptance, improve commercial outcomes, and deliver sustainable margin optimisation.
• Merchant Engagement & Industry Leadership Design and deploy differentiated engagement strategies that drive merchant satisfaction and long-term value. Lead specific external industry engagements, leveraging Business Insights and Marketing capabilities, and build senior-level, multi-tiered relationship strategies for the largest UK merchants.
• Strategic Projects: Lead of key initiatives including European CLM Council Representative for the UK.
• Relationship Management Maintain deep, trusted relationships with the most strategic accounts to drive increased spend, deepen partnerships, and expand product adoption.
• Growing Coverage & Acceptance Own the Franchise gap strategy workstream, closing technical and point-of-presence acceptance gaps across the portfolio to drive incremental spend on the American Express network.
• Industry Strategy & Market Expertise Maintain a strong understanding of the UK payments landscape and the full suite of American Express solutions available to business customers.
• Collaboration & Stakeholder Management Build and sustain strong cross-functional partnerships to ensure strategic alignment and shared objectives.
• Control & Compliance Lead the team to deliver regulatory and compliance requirements while continuing to achieve strong commercial outcomes.

• Proven success in selling profitable merchant propositions within a B2B or commercial environment
• Strong track record of end to end contract lifecycle management and complex negotiation
• Accomplished people leader within a commercial, preferably client-facing, setting
• Strategic thinker with demonstrated ability to define, communicate, and execute against business priorities
• Highly collaborative, with the ability to influence across lines of business to deliver enterprise outcomes
• Strong relationship management capability, with experience identifying, developing, and launching new partnership opportunities
• Clear, compelling communicator of the American Express merchant value proposition at all levels
• Results-driven, with resilience and flexibility to deliver outcomes across long sales cycles
• Confident engaging with and influencing senior client stakeholders to drive change
• Demonstrated thought leadership and problem-solving capability, with an innovative mindset
• Strong financial acumen, including experience with commercial structuring, revenue and profitability analysis, and sensitivity modelling
• Solid understanding of the merchant acquiring landscape and external regulatory environment (preferred)
• Experience cross-selling Marketing and Business Insights value-added solutions to clients (preferred)

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.