Job Description

Job Information

Job Title: Director, Case Resolution
Job Requisition ID: 79589
Organization: Office of the Information and Privacy Commissioner

Location: Edmonton or Calgary

Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Regular/Temporary: Regular

Scope: Open
Closing Date: February 25, 2026
Classification: Senior Manager Zone 2

Salary: ​$5,018.84 - $6,373.20 bi-weekly ($130,991.72 - $166,340.52 annually)

About Us

The Office of the Information and Privacy Commissioner of Alberta (OIPC) is dedicated to advocating for the access and privacy rights of Albertans. It ensures that public bodies, health custodians, and private sector organizations uphold these rights as prescribed by Alberta's laws. The OIPC provides fair, independent, and impartial reviews in a timely and efficient manner.

OIPC is known for its comprehensive regulatory role, proactive engagement with technological advancements, commitment to public education, collaborative culture, and the significant impact of its work in protecting privacy and access to information.

The OIPC is an Officer of the Legislature who reports directly to the Legislative Assembly of Alberta. Through the OIPC, the Commissioner performs the compliance oversight and regulatory responsibilities set out in Alberta’s access to information and privacy laws:

The Health Information Act (HIA)
The Personal Information Protection Act (PIPA)

The Freedom of Information and Protection of Privacy Act (FOIP) during the transition period

The Access to Information Act (ATIA)

The Protection of Privacy Act (POPA)

OIPC is one of the few jurisdictions in Canada with comprehensive laws covering public, private, and health sectors. This unique legal framework provides an unparalleled opportunity for privacy and access practitioners to make a significant impact across diverse fields.

The intersection of privacy and access with the world of technology is fast growing and cutting edge. Be a part of it.

Why OIPC Alberta?

Alberta is rapidly becoming a hub for technological advancements, particularly in AI and data protection. Enjoy a high quality of life with competitive salaries, no provincial sales tax, and affordable housing. Thrive in a growing and diverse economy expanding into various industries where privacy rights matter. Benefit from flexible work arrangements and the stunning natural beauty of the Rockies, offering world-class outdoor activities for an ideal work-life balance.

The OIPC is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported.

To learn more about the work that we do please visit:

http://www.oipc.ab.ca/

Role Responsibilities

Reporting to the Assistant Commissioner, Case Management (ACCM), this position is responsible for the case resolution function at the OIPC, which is comprised of the following:

1. Trying to settle any requests for reviews and complaints that are referred to the CR team by the Commissioner under the Acts. In performing this work, under direction from the Director, this team reviews access request decisions and complaints when they come in to determine jurisdiction, clarifies and confirms issues with applicants or complainants prior to case opening, and investigates matters under review or for which there is a complaint in order to resolve these matters in an expedited manner.
2. Trying to informally resolve investigations generated by the Commissioner (IGCs) that are assigned to the CR team.
3. Working with public bodies, custodians and organizations to improve timely resolution of case files.
4. Transitioning files that are not settled by the CR team to inquiry by working with the ACCM on formulating recommendations to the Commissioner about whether a file should transition to inquiry or be refused.
5. Working with adjudication to ensure smooth transition from the settlement phase of a review or complaint to inquiry.
6. Working with other teams in the office on ways to improve timelier reviews and management of complaints by the CR team including through the use of technology, such as AI.
7. Identifying trends and issues concerning non-compliance by public bodies, custodians and organizations and reporting them to senior leadership.
8. Working with the Engagement team on any resources needed by these bodies to improve compliance and to better inform the public about the work of the CR team.

Role Responsibilities Continued

The position is responsible for leading the CR team in conducting the work associated with the functions. The position includes developing and implementing performance measures and policy and procedure associated with the functions.

The position is responsible for developing guidance to inform stakeholders and the public about how we conduct our reviews and tools and resources to facilitate improved compliance.

The position is a member of the Senior Leadership Team (SLT) and the Information Management Governance Committee (IMGC), and as a member of these teams has a number of additional responsibilities.

This position Identifies opportunities for collaboration and team building in support of a cohesive team that understands, respects and supports all team members in their work as well as working with the SLT to build cross-team cohesion in support of a whole-office team approach to the work of the office.

To meet the challenges of this position you will have expert knowledge of Alberta’s access and privacy legislation. You will have significant experience in designing procedures for quality and efficiency, managing cases, and developing and implementing operational policies and procedures. You will also have significant experience in conducting investigations, dealing with parties who are in conflict, and interpretating legislation. You must possess strong decision-making and problem-solving abilities, including the ability to exercise sound judgment and common sense, and to act with integrity and be flexible and open to ideas. As the workload is significant, you must have the ability to effectively set priorities and delegate work when appropriate.

For a copy of the full job description, please visit this link.

Qualifications

A University Degree in a relevant field (e.g. law, information management, business administration, etc.) with a minimum of 8 years in the access and privacy field with experience in management and leadership positions with a focus on management of staff, investigating complaints and resolving disputes among multiple parties. Related post-graduate degree and/or Industry-standard security certifications would be an asset. Equivalencies may be considered.

What We Offer

• A first-year vacation grant for new hires to the Alberta Public Service, plus vacation earned each month.
• Management Vacation supplement: Management employees receive 5 additional work days of vacation at the beginning of each calendar year.
• Paid statutory holidays following Government of Alberta leave directives, including Holiday closure in December.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home (which is currently being piloted) and modified work schedule agreements.
• Comprehensive benefits plan.
• Management Employee Pension plan.
• Health Spending Account (HSA).

Notes

This position could be located in either Edmonton or Calgary. The successful candidate will be required to undergo a Level 1 Security screening.

Hours of work: 8:15 a.m. - 4:30 p.m. Monday to Friday (36.25 hours/week)

How To Apply

• Candidates are required to apply online.

• A cover letter demonstrating how your qualifications, experience and skills would assist you in being successful in this position is required. The cover letter will be used as a screening tool. Do not use AI generated cover letters. Applications submitted without a cover letter will not be considered.

• Applicants who have completed post-secondary studies from outside of Canada must obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) at https://www.alberta.ca/international-qualifications-assessment.aspx or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information https://canalliance.org/en/default.html. Applicants must include their assessment certificate from IQAS or any other educational assessment service as part of their resume in order to be considered.

Closing Statement

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting, please contact Gisele Christensen, Human Resource Advisor at gchristensen@oipc.ab.ca