Director, Care & Public Affairs, Communications Digital Services, North America Operating Unit
Our Digital Transformation
TheCoca‑ColaCompany is evolving into a moredigital‑first,data‑drivenenterprise to fuel sustainable growth, increase speed to market, and unlock new sources of value. Rapid advances in technology, data, and AI create a unique opportunity to accelerate the KO system’s next chapter of growth by reimagining our core competitive advantages. Building ona strong foundationof modernized infrastructure, global digital experiences, early data capabilities, and proven use cases, we are now shifting from early wins to scaled,end‑to‑endimpact on growth, productivity, and efficiency.
This next phase moves us from an analog world to a fully digitized one, powered by a digital growth engine that embeds data, technology, and AI into our most critical business domains. Success willrequiremore than technology implementation; it demands a strategic transformation of core capabilities, adomain‑based,product‑centricoperating model, and a cultural shift toward experimentation, data and technology fluency, and seamless partnership between business and digital teams.
The Director, Care & Public Affairs, Communications Digital Services, North America Operating Unit plays a critical leadership role in advancingCoca‑Cola’sdigital transformation by delivering technology, data, automation, andAI‑enabledcapabilities across the Care and PACS domains. This role serves as a strategic partner to business leaders, translating enterprise digital priorities into scalable solutions that enhance stakeholder experiences, strengthen operational effectiveness, improve decision quality, and accelerate value realization.
AsCoca‑Colacontinues to embed digital, data, and AI into core business capabilities, this leader will drive the strategy, roadmap, prioritization, and delivery of digital products and services supporting customer care, consumer engagement, public affairs, communications, sustainability, and reputation management. The role requires strong collaboration across global digital teams, operating units, platform teams, and business stakeholders to ensure solutions are aligned with enterprise architecture, governance standards, and measurable business outcomes.
The successful candidate will combine business acumen, digital product leadership, data literacy, and change leadership to modernize critical business capabilities and helpestablishdigital and AI as competitive differentiators within the North America Operating Unit.
What You will do for us
Lead the digital services strategy and roadmap for Care and Public Affairs, Communications & Sustainability capabilities across the North America Operating Unit.
Partner with business stakeholders toidentifyopportunities where data, automation, digital platforms, and AI can improve business outcomes, efficiency, responsiveness, and stakeholder engagement.
Translate business priorities into product portfolios, digital initiatives, and capability roadmaps aligned to enterprise transformationobjectives
Driveend‑to‑enddelivery of digital products and services, ensuring solutions are scalable, secure,user‑centric, and capable of delivering measurable value.
ChampionAI‑enabledinnovation and advanced analytics capabilities that improve decision making, stakeholder insights, communications effectiveness, sustainability reporting, and service performance.
Establish performance metrics, value realization frameworks, and outcome measurements to ensure digital investments contribute to growth, productivity, and operational excellence.
Collaborate withcross‑functionaldigital teams, enterprise platforms, data organizations, and external partners to accelerate capability delivery and adoption.
Lead prioritization discussions across competing business demands while balancing enterprise standards, local market requirements, risk considerations, and business value.
Promote modern product management practices, agile delivery methods, anddata‑drivendecision making across supported functions.
Ensure digital solutionscomply withgovernance, security, privacy, and regulatory requirements while advancing enterprise transformation goals.
Drive adoption, stakeholder engagement, and organizational readiness activities that enable successful implementation andsustainedbusiness impact.
Provide thought leadership on emerging technologies, digital trends, and evolving stakeholder expectations relevant to Care and PACS functions.
Requirements and Qualifications
Bachelor’s degree in Information Technology, Business, Engineering, Data Analytics, Digital Transformation, or a related field;Master’sdegree preferred.
10+ years of experience leading digital, technology, product, transformation, or business capability initiatives within complex global organizations.
5+ years of experience partnering with senior business leaders to define and deliver strategic digital roadmaps and business outcomes.
Experience managing digital product portfolios, technology programs, or enterprise capability transformations supporting customer, communications, sustainability,orcorporate functions.
Demonstrated ability to translate complex business challenges into scalable digital, data, automation, and AI solutions.
Strong knowledge of product management, agile delivery methodologies, value realization, and digital operating models.
Experienceleveraginganalytics, reporting, and performance measurement frameworks to drive business decisions and continuous improvement.
Proven ability to influence stakeholders across highly matrixed organizations without direct authority.
Strong understanding of enterprise technology platforms, data ecosystems, integration principles, and digital governance practices.
Experience driving organizational change, user adoption, and capability transformation initiatives atscale
High levelof digital fluency, including practical understanding of artificial intelligence, automation, and emerging technologies.
Excellent communication, collaboration, strategic thinking, and executive engagement skills.
Demonstrated ability to balance innovation, business priorities, risk management, and operational execution.
Commitment to fostering inclusive, collaborative, andgrowth‑orientedways of working.
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Skills:
Pay Range:
United States of America: 163,800 USD - 189,000 USD
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:
30
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Location(s):
United States of America
City/Cities:
Atlanta
Travel Required:
00% - 25%
Relocation Provided:
Yes
Job Posting End Date:
August 14, 2026
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
From our roots at the counter of a local Atlanta pharmacy, to our current portfolio of more than 200 beverages, The Coca-Cola Company is one of the most globally-recognized brands in the world. Today, our lineup features beloved beverage brands, including
Coca-Cola, Sprite, Fanta, smartwater, Dasani, Topo Chico, BODYARMOR, Powerade, Costa, Georgia, Goldpeak, Minute Maid, Simply, fairlife and more.
The Coca-Cola Company is committed to bringing about real change – to our industry, to our local economies, and to the world around us. Through constant evolution, we continue to reimagine the way we refresh the world and make a difference.
We're innovating our portfolio with products that give people more varieties that meet our consumers where they are.
We're working with global partners to transform our business, and grow it in more sustainable ways.
And we're providing jobs and opportunities to the local economies where our people live and work, employing 700,000 people throughout our global system alongside bottling partners.
If you're a changemaker looking to make a change, come join us in our mission to refresh the world and make a difference.
Learn more at: www.coca-colacompany.com/careers
