Be part of an amazing story.
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
The Director, Campaign Management leads a portfolio of omnichannel marketing campaigns across the enterprise, driving measurable business results through integrated, customer-centric activations. This high-impact, high-visibility role requires a seasoned marketing operations leader who thrives in a fast-paced, high-volume environment. The Director oversees a team of 5–6 campaign managers and marketing specialists, ensuring operational excellence and cross-functional alignment across strategy, creative, brand, merchandising, digital, CRM, media, and analytics teams to translate business priorities into structured execution plans and deliver world-class campaigns that fuel brand growth, customer engagement, and revenue.
What You Will Do
Skills You Will Need
Omnichannel Campaign Leadership: Demonstrates deep expertise in managing large-scale, integrated campaigns across paid, owned, and earned channels, including digital, social, email, media, and in-store.
Strategic Marketing Execution: Translates enterprise priorities into actionable, customer-centric campaign plans that drive measurable results.
Project and Program Management: Excels at structuring, prioritizing, and delivering hundreds of concurrent initiatives through strong planning, organization, and time management skills.
Operational Excellence: Implements scalable processes, tools, and workflows to ensure campaign accuracy, speed-to-market, and resource optimization.
Cross-Functional Collaboration: Builds alignment across diverse teams—creative, brand, digital, media, CRM, analytics, and merchandising—to ensure seamless execution and communication.
Data-Driven Decision Making: Leverages analytics and performance data to optimize campaigns, identify insights, and articulate impact to senior leadership.
Leadership and Team Development: Inspires and develops a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
Stakeholder Management: Influences and builds trust with senior executives and cross-functional partners through clear, confident, and solution-oriented communication.
Technical Fluency: Proficient with marketing technology and campaign management tools (e.g., Salesforce, Adobe, or equivalent platforms).
Enterprise Agility: Thrives in a fast-paced, high-volume environment; adapts quickly to changing business needs while maintaining focus on execution and quality.
Emotional Intelligence and Resilience: Leads with composure, empathy, and clarity under pressure, balancing strategic perspective with tactical excellence.
Who You Are
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Access the full menu of benefits offerings here
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
MARKETING00
Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.
