Job Description

The Director, Cabin Server Training Academy, EU is responsible for designing, leading, and scaling a premium training and experience program focused on brand education, customer engagement, and service excellence. This role ensures that all participants, gain deep knowledge of Flexjet in-flight service, products, and customer experience standards while driving measurable business impact.

DUTIES & RESPONSIBILITIES

1. Academy Strategy & Leadership

• Develop and implement the Red Label Academy vision, strategy, and roadmap aligned with brand and business objectives
• Position the Academy as a center of excellence for product, service, and storytelling
• Continuously evolve the curriculum to reflect trends, innovation, and brand priorities

2. Training Program Development

• Design and deliver engaging learning programs (in-person, virtual)
• Create structured learning pathways for Cabin Servers and other employees where needed
• Develop training materials including presentations, toolkits, and digital content
• Ensure consistency and high-quality delivery across all sessions

3. Stakeholder Management

• Collaborate with internal teams such as Trainers, Marketing, Sales, and HR
• Partner with external trainers and industry experts where needed
• Act as a key ambassador of the Red Label Academy internally and externally

4. Experience & Engagement

• Deliver immersive and memorable training experiences that reinforce brand values
• Integrate storytelling, product demonstrations, and experiential learning techniques
• Foster a community of brand advocates through Academy programs

5. Performance & Impact Measurement

• Define KPIs and metrics to evaluate training effectiveness and ROI
• Track learner progress, engagement, and performance outcomes
• Use insights and feedback to continuously improve programs

6. Operations & Program Management

• Manage Academy calendar, budgets, and logistics
• Ensure smooth execution of training sessions and events
• Oversee digital learning platforms and tools

7. Talent & Hiring Support

• Support recruitment and hiring initiatives by participating in hiring events, assessment days, and open days
• Represent the Red Label Academy and culture to prospective candidates
• Deliver training or onboarding sessions for newly hired employees where required
• Collaborate with HR to ensure alignment between hiring profiles and Academy standards

EDUCATION & EXPERIENCE

• 10 years or more in leading and managing high number of employees required
• 10 years or more in high end hospitality, retail, or premium consumer goods
• Strong experience in training, learning & development, or brand education
• Proven experience managing training programs or academies, mandatory
• Experience in customer experience or brand activation is required
• Familiarity with core job competencies including, but not limited to SOPs, Cabin Server training documents, and other resource documents.
• Able to work in a fast-paced, team-oriented environment

REQUIRED SKILLS & QUALIFICATIONS

• Exhibit strong presentation and facilitation skills
• Excellent communication and storytelling abilities
• Strategic thinking with hands-on execution capability
• Project management and organizational skills
• Ability to influence and collaborate across multiple stakeholders with knowledge of how to motivate and train different learning styles
• Passion for brand building and customer experience
• Driven, proactive, and results-oriented
• Proficiency with various training platforms in addition to MS Office Suite
• Must be results oriented and able to obtain a high level of familiarity quickly
• Strong personal and work ethics along with a high level of integrity
• Must possess the legal ability to work in the United Kingdom

PHYSICAL REQUIREMENTS

• Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment
• Physical demands may include walking, carrying, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, or pulling up to 12 kg

HOURS

• Flexible schedule based on business needs. This role may require work during evenings, weekends, and at off-site locations as necessary to support business operations and events.