Job Description

Overview

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is anchored on embracing a growth mindset, where anyone can change, learn, and grow. Four attributes allow this growth mindset to flourish: obsessing over what matters to our customers, becoming more diverse and inclusive in everything we do and create, operating as one company instead of multiple siloed businesses and lastly, making a difference in the lives of each other, our customers and the world around us. You can help us build our culture and achieve our mission.  

Microsoft Frontier Company is a new line of business and one of the industry's first customer outcome-driven organizations, bringing together industry expertise, strategic partnerships and engineering as part of MCAPS. Its teams will work side-by-side with customers to co-design, deploy, and continuously improve AI systems that deliver measurable, customer-defined outcomes. The organization is built around end-to-end Frontier Transformation, helping customers turn AI into real, lasting business value. For those joining, it's a chance to help build a new growth engine for Microsoft and shape how the industry moves from delivering technology to delivering outcomes.

This role needs an experienced, structured and commercially minded Director, Business Program Management. You will work directly for the CVP and will focus on running the planning, rhythm of business, governance and cross-team programs that keep the organization delivering against its priorities, as well as leading the CVP's internal and external communications. This is a strategic role that provides significant opportunity for executive visibility, cross-team collaboration and direct influence on how the business plans, prioritizes and delivers.

Responsibilities

Business Operations: Planning and Performance

• Design and run the rhythm of business (RoB) for the CVP, including business reviews, planning cycles, leadership meetings and decision forums, scaled to the size and complexity of the organization.
• Translate strategy into annual and quarterly plans, define the key metrics and scorecard used to measure progress, and use business data to forecast outcomes and flag risks early.
• Track execution against plans, commitments and scorecard targets across stakeholders, holding teams accountable for delivery and escalating where results fall behind.

Business Operations: Leadership Advisory and Cross-Team Programs

• Bring clarity to ambiguous issues by breaking complex information into clear options and next steps, facilitating discussions where all views are heard, and turning the outcome into an agreed action plan so leaders can prioritize and decide quickly.
• Lead cross-team programs that need hands-on coordination across multiple disciplines and business groups, such as workforce planning, culture and business health, and pilot new ways of working as business needs change.
• Act as a trusted advisor and proxy for the CVP: advise on goals, priorities and organizational health, represent the CVP where needed, build strong relationships with senior leaders and external stakeholders, share relevant industry and company insights, and make sure the CVP's time is focused on the highest-priority work.

Communications

• Develop and deliver the communications strategy for the CVP, translating strategy and vision into core messaging and a clear narrative that brings the Frontier Co purpose and business priorities to life for internal and external audiences.
• Own the end-to-end build and execution of communications, aligning plans to the RoB, business priorities, broader Frontier Co communications and the company mission, strategy, leadership principles and cultural attributes.
• Act as single point of contact for internal and external speaking, traditional media and social media requests for the CVP, partnering with relevant teams to triage requests, check alignment with strategy and team priorities, and ensure positioning and tone are right for executive engagement.
• Plan and run the social media strategy for the CVP, keeping content consistent with wider communications.

Other

• Embody our culture and values.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
• OR equivalent experience.

Additional or Preferred Qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
• OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement
• OR equivalent experience.
• Experience partnering directly with senior executives in shaping organizational priorities, developing business cases and supporting strategic decision-making.
• Experience developing and executing executive communications strategies, including internal and external messaging, strategic storytelling and executive engagement.
• Background with hands-on involvement in business performance management, including building executive scorecards, analyzing operational metrics and translating findings into strategic recommendations.
• Prior leadership of complex, cross-functional programs spanning multiple business groups, senior stakeholders and competing organizational priorities.
• Ownership of executive social media strategies, including leadership positioning, content development and audience engagement.
• Professional background in the technology industry, with knowledge of emerging AI trends, business transformation and customer-focused technology solutions.

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.