Job Description

Ready for tomorrow?

At Telenet we believe technology makes the difference. We help our customers stay ahead, build relationships that last, and create a positive impact on society.

At Telenet Business our ambition is clear: become the preferred Managed Service Provider, proactively taking care of our customers' connectivity and ICT, together with strong partners.

You report to the tribe lead for the Delivery & Services tribe, which as a whole is made up of over 250 motivated colleagues. You lead a large delivery team with around 75 to 100 of those people reporting into you, responsible for getting our customers' connectivity orders delivered and live, end to end. Think in the lines of : Order management, mobile, fixed voice, data, access management. Your scope covers the entire delivery chain through to service activation and the successful generation of the first bill, ensuring a seamless transition from delivery into billing.

Your area is where the promises we make to customers become real: standardized, predictable order-to-bill execution, with tailored solutions where complex customers need them.

You see the organization as a machine you want to understand and improve, and you know that delivery is ultimately a people business: your teams, our partners, and the customer on the other end.

• Own end-to-end delivery from order to bill for Connectivity in a period of opportunity. We are modernizing our systems and have a firm belief in the potential of recent and upcoming technologies. Your role will be to simultaneously run, optimize and re-imagine.
• Build and execute a plan to incorporate new technologies into our way of working to improve our ability to deliver predictably and with the right level of quality for our customers and the colleagues who support our customers.
• Own delivery issue resolution and escalates to executive level to protect performance and customer impact.
• Set and steer the delivery KPI, and manage the cost base (labor and non-labor) against return.

• You have led sizeable operational teams and delivered at scale. Typically 10 years or more of leadership, though track record matters more than the number.
• You understand delivery and operations: how work flows, where it breaks, and how to make it predictable.
• You think in systems and second-order effects, and you are comfortable owning a cost base and a set of hard KPIs.
• You are energized by where technology is heading, and you keep customers and people at the center of every decision.
• You lead through others, build trust fast, and stay calm when things escalate.
• Telco or ICT experience is welcome but not required. We want a mix: consulting, operations leadership, and high-potential talent ready to step up.
• Fluent written and spoken English and Dutch.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

• In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.
• An overview of our benefits:
• Strong total compensation package
  • Collective bonus and individual bonus (aligned with your performance)
  • Long Term Incentive plan
  • Group insurance including yearly accumulation of pension capital
  • Hospitalization insurance (including an ambulatory plan)
  • Mobility budget
  • Meal vouchers and eco vouchers
  • Net expense allowance
  • Smartphone, mobile subscription, laptop, and employee discounts
• 20 days of paid leave and 12 compensatory days off
• In this role, you will have a great deal of responsibility and autonomy Furthermore, we value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.
• We also prefer working closely together We believe strong teams form by frequent interactions and quick transitions. That is why we expect you, as a people leader, to be in the office at least three days a week. On other days, you can work remotely from home.
• What happens after you apply?
  
  Do you see a match with our position? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.