Job Description

Job Location: 135 - Santa Barbara, CA 93101-3528

Salary Range: $75,000.00 - $80,000.00 Salary/yearAbout Five-Star AudioVisual

Founded in 1995, Five-Star AudioVisual, Inc. is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering seamless event technology experiences that elevate meetings, conferences, and live events.

For three decades, Five-Star has remained at the forefront of the audiovisual industry by blending advanced technology, thoughtful design, and hospitality-driven service. We act as a true extension of our hotel partners, aligning with each property’s culture, brand, and standards to produce events that are polished, immersive, and reliable.

Why Join the Five-Star Team?

At Five-Star AudioVisual, our people are the foundation of everything we do. As an independent company, we are free to focus on what matters most: long-term partnerships, exceptional service, and investing in our teams.

Our professionals bring passion, creativity, technical expertise, integrity, and accountability to every event. We believe great AV is about more than equipment; it’s about people who care deeply about execution, client confidence, and guest experience.

Joining Five-Star means working in a collaborative, forward-thinking environment where leaders are trusted, growth is encouraged, and your impact is visible every day.

Work Environment

This is an on-site leadership role within a luxury hotel or resort where Five-Star AudioVisual operates as an embedded audiovisual partner. Directors work closely with hotel leadership, sales, catering, and event teams to ensure events run smoothly from planning through execution. You represent both Five-Star AudioVisual and the hotel with professionalism, technical confidence, and hospitality-first service.

Reports to: Regional Director

Position Summary

The Director, AudioVisual is responsible for leading the in-house audiovisual operation at an assigned hotel or resort. This role oversees daily operations, revenue performance, team leadership, and client satisfaction, ensuring every event is delivered with technical excellence and thoughtful service.

The Director serves as a trusted partner to hotel leadership and a hands-on leader for the AV team; balancing strategy with execution while driving service quality, team development, and financial performance.

Key Responsibilities

Audiovisual Operations

• Oversee all daily AV operations including event setup, strike, scheduling, and equipment maintenance
• Ensure events are executed smoothly, safely, and to Five-Star and hotel standards
• Manage inventory, storage, transportation, and proper use of audiovisual equipment
• Maintain consistent technical quality across meetings, conferences, and live events
• Ensure accurate billing, approvals, and compliance with company financial procedures
• Uphold a polished, professional appearance for yourself and the AV team
• Serve as the primary point of contact between Five-Star AudioVisual and hotel leadership

Sales & Revenue Performance

• Partner with hotel sales and catering teams to support group business and maximize AV revenue
• Consult with clients to understand event goals and recommend appropriate technology solutions
• Identify opportunities to enhance events through creative AV design and upselling
• Prepare clear, accurate proposals that outline scope, pricing, and technical details
• Forecast revenue and track performance metrics in collaboration with regional leadership
• Represent Five-Star AudioVisual during site visits, pre-conference meetings, and hotel walkthroughs

Client & Guest Experience

• Act as a visible leader during events, ensuring clients feel supported and confident
• Build strong relationships with planners, hotel partners, and repeat clients
• Proactively address challenges and resolve issues with professionalism and urgency
• Maintain Five-Star’s reputation for reliability, hospitality, and technical excellence

Team Leadership & Development

• Lead, train, and mentor the on-site audiovisual team
• Create a positive, respectful, and performance-driven work environment
• Manage staffing, scheduling, and performance feedback
• Support ongoing technical training and professional development
• Ensure team members are proficient with company software and event systems
• Lead by example with integrity, accountability, and enthusiasm

QualificationsRequirements

• 4+ years of experience in audiovisual management, event technology, or hospitality AV operations
• Proven experience leading AV teams in a hotel, resort, or live event environment
• Strong understanding of AV systems, signal flow, and event production workflows
• Demonstrated success in sales support, client consultation, and revenue growth
• Excellent communication, leadership, and problem-solving skills
• Proficiency with AV management platforms and Microsoft Office Suite
• Bachelor’s degree in hospitality, business, event management, or related field preferred
• AV certifications or technical coursework a plus

Full-Time Benefits

• 401(k) with company matching
• Roth 401(k) with matching
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• Paid vacation and sick time
• Company-paid holidays