Job Description

Job DetailsJob Location: 129 - Healdsburg, CA 95448Salary Range: $75,000.00 - $80,000.00 Salary/yearReports To
The Director, AudioVisual reports to the Regional Director.
Job Overview
Responsible for overall operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as primary liaison with the property to handle any issues and to manage the hotel contract.
Responsibilities and Duties
Direct day-today floor operations of technicians, including set and strike, and scheduling. Delegate tasks appropriately
Manage an efficient and profitable AV and Business Center (where applicable) operation.
Focus on revenue maximization & cost control, in accordance with company standard operating procedures
Manager onsite inventory according to company standards.
Maintain and cultivate positive public relations with the Hotel account
Maintain positive employee relations
Effectively utilize the companys business software
Ensures that billing is reviewed and approved by clients.
Maintaining a high level of professional appearance, demeanor, ethics and image of self and company.
Supervise security, inventory control, transportation and maintenance of equipment. Ensure all employees are properly trained in all areas
Ensures adaption and implementation of the Experiential Method.
Customer Service
Provides outstanding customer services by establishing excellent working relationships with internal and external clients, team members, neighboring Five-Star locations and all vendors.
Meet with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
Supervises and mentors staff to ensure client satisfaction and revenue maximization via onsite perfecting.
People Development & Training
Promotes and reinforces a positive working environment centered on Five-Star core values.
Maintain a positive employee relations environment for all AV and Business Center (if applicable) team members.
Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.
Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge, and service to the field.
Effectively utilize all company computer systems and software programs and ensure technicians are properly trained to use them. Complete standard and as-needed reports accurately and on-time
QualificationsRequirements
4+ years of event planning experience, with demonstrated success planning and executing large-scale events
Bachelor's degree in event management, marketing, or related field
Deep knowledge of event planning logistics, budget management, and project management
Excellent communication, interpersonal, and team management skills
Strong problem-solving and decision-making abilities
Proficiency in event management software, such as Cvent, Eventbrite, Salesforce, etc.
Familiarity with event marketing and promotion tactics, such as social media and email marketing
Full-Time Benefits
401(k) with matching
Roth 401(k) with matching
Medical, Dental, and Vision Insurance
Health savings account
Life insurance
Paid sick time
Vacation time
Company paid holidays