Job Description

Reporting directly to the SVP, Enterprise Comms & MarTech Experiences (ECMX), the Director Assistant, Chief of Staff will work hand-in-hand with the SVP and ECMX leadership team to drive long-term strategic business plans, colleague engagement strategies, budget/headcount management, and lead day-to-day business priorities. This position requires a natural leader with the ability to partner with a broad range of internal constituents and leaders across a diverse set of functions (i.e. marketing, servicing, operations, product, technology, finance). As such, the candidate will have to possess exceptional strategic, communication, organizational, analytical, influence, and relationship management skills.

• Manage the ECMX Executive Office with overall planning and day-to-day operations, acting as a thought partner on key initiatives and projects
• Plan and facilitate LT planning sessions, town halls and colleague engagement initiatives
• Partner with the ECMX leadership team to create and implement organizational strategy including goals and key priorities, strategic planning, and support on ad hoc initiatives
• Budget management including forecasting, tracking, and reporting
• Drive colleague engagement initiatives across the team such as intern program support, and colleague engagement survey action plans
• Support the ECMX SVP and leadership team management and administration of quarterly/annual processes (goal setting, scorecard management, year-end performance reviews, talent assessments, business planning)
• Develop content for executive updates, business unit reviews, and partner coordination

• Highly motivated self-starter who can provide strategic thought leadership and willing to jump into any issue or project
• Easily adaptable, comfortable with change, and navigating through ambiguity while juggling multiple priorities at one time
• Experience operating outside your comfort zone, ability to learn quickly, work effectively with little direction, and take the lead where appropriate
• Strong qualitative and quantitative problem-solving skills (issue identification, problem structuring, financial analysis and forecasting, development of recommendations)
• Strong interpersonal skills, being able to build trust and relationships quickly across the team and with key stakeholders, work well with others, and keep a pulse on team morale
• Strong communication and storytelling skills both verbally and in written presentations, being able to think strategically and creatively to tell a story
• Ability to deliver results in a complex, matrixed environment, and lead others even with limited direct authority
• Exceptional organizational skills and attention to detail
• Strong interest in AI technology, with a passion to use and champion AI-based tools that drive efficiency and automation of day-to-day activities
• Operates with the utmost discretion and integrity and ability to maintain confidentiality
  
  Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.