Job Description

About R1 RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physicians.

Director – Analytics & Business Intelligence

R1 RCM

Location: India
Department: Enterprise Analytics / Business Intelligence
Reports To: Vice President – Operations Excellence
Team Size: 200+ Associates, Analysts, Leads, Managers & SMEs

About the Role

R1 RCM is seeking an accomplished and strategic leader for the role of Director – Analytics & Business Intelligence to drive enterprise-scale analytics, reporting transformation, data integration, and business intelligence capabilities supporting our global Revenue Cycle Management operations.

This leadership role will be responsible for managing a large, high-performing analytics organization supporting multiple RCM functions across Hospital and Physician Revenue Cycle processes. The role requires close partnership with US business leaders, operations leadership, technology teams, and India-based functional stakeholders to deliver actionable insights, operational intelligence, and scalable analytics solutions that improve financial outcomes, operational efficiency, and client experience.

The Director will lead a diverse organization spanning Data Integration, BI Development, Reporting Operations, Advanced Analytics, Automation, and Specialized Insights teams like Contract Modelling and Net Revenue Variance Analytics.

Key Responsibilities

Enterprise Analytics Leadership

• Define and execute the strategic roadmap for Analytics & BI aligned with organizational and client priorities.
• Drive analytics-led operational transformation initiatives across end-to-end Revenue Cycle Management functions including Patient Access, Coding, Billing, Denials, Collections, and Payment Posting.
• Collaborate with executive leadership across US and India teams to enhance data-driven decision-making and operational visibility.
• Lead enterprise KPI governance, reporting standardization, and analytics modernization initiatives.
• Establish scalable frameworks for self-service analytics and business intelligence adoption.

Data Integration & Engineering

• Lead enterprise-wide data integration strategy across operational, financial, and client systems.
• Oversee development and optimization of ETL/ELT pipelines, data warehouses, and cloud-based analytics platforms.
• Ensure high standards of data quality, governance, security, and compliance across analytics ecosystems.
• Partner with technology and architecture teams to enhance automation and data accessibility.

Business Intelligence & Reporting

• Oversee development and delivery of executive dashboards, operational scorecards, client reporting, and performance analytics.
• Ensure timely and accurate reporting supporting SLA management, productivity tracking, financial performance, and operational excellence.
• Drive adoption of visualization best practices and intuitive BI solutions for business stakeholders.
• Lead reporting transformation initiatives to improve efficiency, scalability, and automation.
• Standardization and optimization of reporting inventory

Specialized Analytics & Insights

• Lead advanced analytics teams focused on forecasting, trend analysis, productivity optimization, denial analytics, workforce analytics, and revenue improvement opportunities.
• Identify opportunities to leverage predictive analytics, AI/ML, and intelligent automation within RCM workflows.
• Translate complex operational data into actionable business recommendations for leadership teams and clients.

Stakeholder & Client Engagement

• Serve as a strategic analytics partner to US and India operational leadership and client stakeholders.
• Present operational insights, business reviews, and strategic recommendations to senior leadership teams.
• Collaborate across Operations, Technology, Finance, Transformation, Quality, Compliance, and Client Services organizations.
• Support executive governance reviews, client presentations, and strategic transformation initiatives.

Organizational & People Leadership

• Lead and inspire a high-performing analytics organization of 200+ professionals across multiple functions and delivery teams.
• Build strong leadership capability across managers, leads, and SMEs.
• Drive talent development, succession planning, employee engagement, and capability enhancement initiatives.
• Foster a culture of innovation, accountability, collaboration, and continuous improvement.

Governance & Operational Excellence

• Establish strong delivery governance models, SLA frameworks, prioritization mechanisms, and performance management standards.
• Drive process improvement, automation, and operational efficiency initiatives across analytics delivery.
• Ensure adherence to HIPAA, healthcare compliance standards, data privacy, and information security protocols.
• Manage risks, escalations, dependencies, and cross-functional coordination effectively.

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, Statistics, Mathematics, Healthcare Administration, or related discipline.
• Master’s degree (MBA/MS) preferred.
• 15+ years of progressive experience in Analytics, Business Intelligence, Data Engineering, or Reporting functions.
• 5+ years of leadership experience managing large global teams (200+ employees preferred).
• Experience in Healthcare Revenue Cycle Management (RCM) domain require is a plus.
• Proven success managing global stakeholder relationships, particularly with US-based business partners.
• Experience leading enterprise analytics transformation and large-scale reporting organizations.

Preferred Technical Expertise

• BI & Visualization: Power BI, Tableau, Qlik Sense/QlikView
• Data Platforms: SQL Server, Snowflake, Oracle, Azure, AWS, Redshift
• ETL & Data Integration: Informatica, SSIS, Talend, Alteryx, or equivalent
• Analytics & Automation: SQL, Python, R, AI/ML exposure preferred
• Delivery Methodologies: Agile, Scrum, DevOps familiarity

Core Competencies

• Strategic & Analytical Thinking
• Executive Presence & Stakeholder Management
• Global Delivery Leadership
• Data Storytelling & Insight Generation
• Large Team Management
• Client Relationship Management
• Operational Excellence
• Transformation & Change Leadership
• Cross-Functional Collaboration
• Innovation & Automation Mindset

What Success Looks Like

• Scalable, high-impact analytics solutions supporting operational and client outcomes
• Improved reporting automation and BI adoption
• Enhanced operational performance through data-driven insights
• Strong stakeholder and client satisfaction
• High-performing and engaged analytics organization
• Measurable business impact through analytics transformation initiatives

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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