Job Description

Join us as our Director of AI Adoption & Enablement and play a pivotal role in taking AI agents from R&D and delivery builds into production-grade capabilities that deliver real, measurable customer value. This is role managing a team across multiple accounts and products, and acting as the bridge between the agent build programme, Professional Services, Sales, and AI programme teams. If you are a hands-on AI practitioner with experience to manage stakeholders from BU managers to C-level, the technical depth to deep-dive into why a specific agent isn't working, and a bias for fast, measurable results - we'd love to hear from you.

Working model/location: Hybrid (flexible), London

Role Purpose:

The AI Enablement Director owns everything that happens once AI agents are built anywhere in the company – hardening, cataloguing, and operationalising them into production-grade capabilities, closing the feedback loop between end users and builders, and measuring adoption and efficiency gains.

The role requires equal parts technical depth, consultative credibility, analytical rigour, and business fluency, with expertise to go deep into why a specific agent use case succeeded or failed rather than speak about AI at a high level.

What you will do:

Adoption Tracking & Measurement

• Maintain a live view of tactical agent deployment across PS teams, which agents are deployed, with which accounts, at what stage of adoption.
• Identify patterns in adoption data, what is working, where uptake is stalling, and what the root causes are and turn those insights into actionable recommendations.
• Produce regular adoption reporting for programme leadership

Use Case Routing & Account Strategy

• Assess the pipeline of available agent use cases and map them to the right accounts based on delivery maturity, relationship context, and commercial fit.
• Work with PS delivery leads and the CRO's team to sequence agent deployment in a way that maximises both delivery success and commercial value.
• Flag where use case demand exists in the field but is not yet being met by the build programme, feeding that signal back into pipeline prioritisation.

Commercial Bridge

• Connect delivery outcomes what agents are achieving, where they are creating measurable value back into the commercial conversation with customers and prospects.
• Support the CRO and account teams with materials, case evidence, and data to make the commercial case for agent deployment.
• Work closely with the pricing and packaging workstream to ensure adoption data informs subscription and consumption model development.

PS Field Enablement

• Serve as the primary interface between the build programme and PS delivery teams translating what is being built into practical guidance for PS leads on how to deploy it.
• Develop enablement materials, playbooks, and onboarding guides that allow PS teams to adopt agents confidently without requiring constant central support.
• Identify where PS capability gaps are limiting adoption and escalate or address accordingly.

Team & Stakeholder Leadership

• Lead and grow a team spanning multiple accounts and products.
• Operate with the seniority to push back constructively on R&D leadership when an agent isn't production-ready, and to represent field and account needs credibly with BU managers and C-level stakeholders.
• Absorb pressure and scrutiny from both sides of the build – R&D and the field – while staying systematic and calm under challenge.

What we are looking for:

• Background in Professional Services delivery ideally within enterprise SaaS, InsurTech, or a related sector with direct experience of delivery lifecycle management.

• A genuine AI agent builder – you should have built and worked deeply enough with agents to understand exactly what they do, how they're built, and why they fail, and be able to deep-dive into specific technical details.

• Track record of building measurement frameworks, tracking adoption programmes, or leading change management initiatives in complex organisations.
• Commercial exposure: comfortable engaging in account strategy conversations and translating delivery outcomes into commercial language.
• Proven experience operating at director/senior stakeholder level – credible with R&D leadership, BU managers, and C-level executives, even under pressure.
• A bias for fast, measurable delivery – a track record of delivering results in short, defined timeframes.
• People management experience is required.

lisa.smith@sapiens.com is your contact for this position but we kindly request that you apply via our website or LinkedIn.