Job Description

About the role

Lead the development of Climate Solutions Americas (CSA) aftermarket/services strategy and growth programs to ensure customer value delivery across the equipment lifecycle. Collaborate closely with the business units to execute strategy and growth programs to deliver profitable double-digit growth. We are looking for people who have a good balance of strategic thinking and ability to drive execution. Strong domain expertise in delivering customer value across the equipment lifecycle is a must.

Key Responsibilities

As Director, Aftermarket Strategy you’ll be responsible for:

• Develop the aftermarket five-year long-range plan across the CSA businesses working in close collaboration with the BU’s. LRP to focus on short term growth while also addressing key capabilities and enablers required for long term growth. Ensure strategy maximizes customer value and holistic value across CSA services portfolio
• Play the lead role in providing the Voice of the Business to the Digital team in prioritizing Connected Equipment and AI roadmap capabilities. Lead VoC initiatives to ensure clear alignment with customer needs
• Lead regional offering management for Commercial Services including various service tiers, vertical specific offerings, pricing and value proposition development.
• Lead launch activities related to new services offerings including value proposition development, sales enablement and field coordination for programmatic roll out
• Design growth programs that drive customer lifecycle value and ensure double digit growth targets across equipment upgrade/replacement programs
• Develop ecommerce and network strategy across the replacement components business to ensure frictionless order/fulfilment experience and ontime delivery performance
• Develop the equipment rentals strategy as a critical value driver to ensure customers can exceed their performance goals

Required Qualifications

• Bachelor's degree
• 5 + years of strong equipment aftermarket/services lifecycle knowledge in Industrial and Residential markets
• 5 + years of experience in strategic planning, program development and execution
• 5 + years of experience in Offering/Product management including voice of customer, roadmap development, value proposition development, pricing and competitive analysis

Preferred Qualifications

• Strong communication skills including executive presentation skills
• Knowledge of digitally managed services, IoT and AI capabilities as it relates to services
• Analytical and fact-based decision making
• Ability to work across executive, business, finance and field teams to drive results
• Proactive and execution oriented
• Growth and learning mindset
• Build structured and scalable processes