Job Description

About the role

The Director, Light Commercial Solutions Aftermarket is responsible for defining, accelerating, and executing Carrier’s Light Commercial lifecycle value strategy across accessories, parts, services, connectivity, and digital solutions. This leader will serve as the enterprise orchestrator for aftermarket growth, working across a highly matrixed organization to drive a unified One Carrier customer experience that expands lifecycle revenue, increases customer retention, strengthens competitive differentiation, and accelerates connected ecosystem adoption.

Reporting to the Light Commercial Solutions BU leader, this role will lead the execution and continuous refinement of the five-year aftermarket growth strategy, partnering closely with Product Management, Engineering, Digital, Marketing, Sales, Analytics, Supply Chain, Customer Experience, M&A, Service, Parts, Controls, and Connected Solutions teams. This role will lead & manage two direct reports.

Key Responsibilities

• Own the strategic roadmap and execution plan to expand lifecycle value capture across accessories, parts, services, connectivity, and digital offerings.
• Drive long-range aftermarket growth objectives across accessories attachment, parts pull-through, service penetration, connectivity adoption, and digital revenue.
• Lead the connected ecosystem strategy spanning equipment, controls, gateways, cloud platforms, analytics, and customer-facing digital applications.
• Serve as the primary integrator across Light Commercial, Parts, Controls, Commercial Service, Digital, and Distribution teams.
• Drive Design for Service, National Parts Program, connected diagnostics, digital ordering workflows, and predictive maintenance initiatives.
• Develop scalable direct, hybrid, and contractor-led service models that improve customer outcomes and expand lifecycle revenue.
• Partner with Sales, Marketing, Distribution, Replacement Components, Controls, ALC Field and Commercial Service organizations to execute aftermarket growth and customer success programs.
• Leverage installed base analytics, connected equipment data, and customer insights to identify growth opportunities and improve business performance.
• Evaluate build, buy, partner, and acquisition opportunities that accelerate lifecycle growth and strengthen Carrier’s market position.

Required Qualifications

• Bachelor’s degree
• 10 + years of experience across HVAC, building technologies, connected solutions, aftermarket services, product management, and/or strategic business functions.
• 2+ years of people leader experience

Preferred Qualifications

• Bachelor’s degree in Engineering, Business, Marketing, Analytics or related field
• Demonstrated success leading cross-functional initiatives in highly matrixed organizations.
• Experience working in relevant industries, either directly or indirectly (including 2-step distribution and services)
• Exposure to key Aftermarket parts and services concepts (strongly preferred)
• Strong understanding of HVAC equipment, controls, digital technologies, services, and distribution channels.
• Proven track record of leading and growing a successful aftermarket business, achieving sales and profitability goals, and delivering customer satisfaction
• Proven ability to influence senior leaders and translate strategy into measurable business results
• HVAC or related industry a plus
• Graduate degree preferred – MBA
• Strong leadership, communication, and interpersonal skills, with the ability to inspire and influence others
• Excellent analytical, problem-solving, and decision-making skills, with the ability to adapt to changing market conditions and customer needs.
• Strategic thinker with the ability to develop and execute long-term plans while also managing day-to-day operations effectively
• Proficient in Microsoft Office, CRM, and ERP systems.