Job Description

Milacron is looking for a Director of Aftermarket Operations (US) to join our team in Batavia, OH. In this position, you will be responsible for driving above market revenue growth through exceptional leadership skills in field service and retrofit/rebuild (R&R) management. Scope of role is inclusive of strategy development, value capture project management, digital solution adoption, and sales execution. You will have overall responsibility for the company’s aftermarket operations team, which is a blend of customer-facing activities as well as operational execution. You will have responsibility for the quality and volume of service provided, expanding Milacron’s R&R portfolio, and drive aftermarket growth initiatives for the organization across the United States. The ideal candidate will have significant experience in a manufacturing equipment and service environment. Technical and customer service experience with the repair of capital equipment, such as plastic injection molding, is highly preferred.
Relocation assistance may be provided for those that reside outside of the Greater Cincinnati area.
Work You'll Do:
• Drive aftermarket revenue growth through data-driven strategy, digital tools, and AI to increase market share, attachment rates, and margin.
• Lead and execute aftermarket strategies, offerings, and initiatives in partnership with strategic accounts, regional sales, and marketing.
• Own and optimize the end-to-end aftermarket quote-to-order process (parts, service, retrofit/rebuild), leveraging automation and AI for speed, accuracy, and scalability.
• Deliver on Milacron’s Value Creation Plan (VCP) by streamlining processes, improving forecast accuracy, and enhancing customer experience.
• Provide strong financial leadership, including budgeting, forecasting, pricing/discount governance, and profitability management.
• Lead, develop, and train high-performing teams; structure effective training programs and ensure strong productivity and resource allocation.
• Quarterback business-critical and cross-functional projects that improve sales effectiveness, operational efficiency, and revenue generation.
• Act as the customer advocate by deeply understanding customer needs across the value chain; own NPS and drive continuous improvement in satisfaction and demand.
• Oversee aftermarket operations including parts forecasting, inventory, warehousing, market intelligence, and working capital optimization.
• Communicate clearly and consistently with executive leadership on performance, risks, gaps, and strategic needs for the aftermarket business.
Qualifications:
• Bachelor’s degree in sales, marketing, business or engineering, Master’s degree preferred
• Professional experience of 10+ years in a progressively responsible sales management position
• Demonstrated track record of leading the growth of an aftermarket business; Experience developing and marketing new Aftermarket solutions is desirable
• Knowledge of technical/industrial equipment, plastics and/or plastics machines is a plus
• Solid leadership and matrix team management skills are required
• Experience upgrading teams, processes and systems, and as well as effective problem-solving skills are key
• Experience with negotiations, scheduling, and project management
• Proven use of digital strategies to drive expansion of the business

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Who we are:
Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.
EEO:
The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@milacron.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.