Job Description

Limburg | up to €11.000 | Full-time | Company car

Lead the operation. Grow the partnership. Make an impact.

Arvato is preparing for further growth in Limburg. With new business opportunities on the horizon, we are looking for an experienced Director Account Management & Operations who can take ownership of a complex customer operation and help us turn growth ambitions into sustainable results.

In this role, you combine operational leadership with strategic account management. You build strong customer partnerships, lead and develop your organisation and take full responsibility for business performance.

Do you know how to balance customer expectations, operational excellence and commercial growth while bringing people with you? Then we'd love to have a conversation with you.

YOUR ROLE

As Director Account Management & Operations, you have overall responsibility for a large and complex customer operation within Arvato. You translate customer and business objectives into operational strategy and ensure strong performance across people, processes, customer satisfaction and financial results.

You act as a strategic partner to the customer while leading your organisation towards sustainable growth and continuous improvement.

• Take full responsibility for operational performance, account management and P&L, ensuring agreed customer and business objectives are achieved.
• Build and maintain strong relationships with senior customer stakeholders, leading strategic business reviews, negotiations and discussions about future developments.
• Identify and develop commercial opportunities within the account and translate customer needs into scalable supply chain solutions.
• Lead and develop a multidisciplinary management team, creating a culture of ownership, collaboration and high performance.
• Drive continuous improvement, change and new implementations in close cooperation with Operations, Business Development, Engineering, Finance, HR and our international organisation.

You will be part of our senior Operations leadership organisation and work closely with colleagues across Arvato in the Netherlands and internationally. Your organisation consists of leaders and professionals across Operations and Account Management, with the exact structure depending on the customer operation.

Please note: Gennep, our Dutch headquarters, is listed as the location in this vacancy for administrative purposes. However, the exact location for this position has not yet been determined. What we do know is that the role and its operations will be based in Limburg, the Netherlands. The final location will be determined based on future business and customer requirements.

WHAT'S IN IT FOR YOU

Experience matters. But at Arvato, your development doesn't stop. In this role, you'll lead a complex international customer operation within an environment where entrepreneurship, customer partnership and continuous improvement are at the core.

Through our extensive Learning Center and targeted leadership development opportunities, you'll continue to develop both professionally and personally.

• A gross monthly salary up to €11,000 based on 40 hours, depending on your experience;
• A performance bonus based on company results and personal objectives;
• An electric company car;
• 25 vacation days based on a full-time contract;
• Additional leave options, including the possibility to purchase extra vacation days;
• An attractive pension scheme;
• Employee Benefits @ Work with discounts on a wide range of products and services;
• Discounts on your gym membership and our bike plan;
• An active employee association with informal activities and team events.

For this position, you must have the legal right to work in the Netherlands at the time of applying.

YOUR PROFILE

We're looking for a commercially minded and people-focused leader who is comfortable taking full ownership of a complex business and knows how to build strong relationships both inside and outside the organisation.

• Bachelor's or Master's degree, or equivalent working and thinking level;
• Extensive leadership experience within Operations, Supply Chain, Logistics, Account Management or a comparable environment;
• Proven experience with P&L responsibility and managing a large and complex operation or business unit;
• Strong experience in strategic account management and building relationships with senior customer stakeholders;
• A track record in leading and developing management teams, driving change and improving business performance;
• Strong financial and commercial acumen, combined with an operational mindset;
• Excellent communication skills in English. Dutch is an advantage;
• You are strategic, decisive and entrepreneurial, while remaining approachable and able to connect people across different levels and cultures.

Ready to take ownership of a complex operation, build a strategic customer partnership and lead our next phase of growth? Apply now.