Job Description

About the Team:

When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media informs the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.

About the Role:

Our corporate subscriptions team is seeking a Director, Account Management to drive customer retention and growth. The role requires a mix of strategic, leadership, and operational skills to effectively manage a team.

You Will:

• Manages group of Account Managers focused on retention, renewal and growth of existing business.
• Develops customers success strategy for the team
• Responsible for revenue attainment of (TBD) and account growth of (TBD)
• Recruit, train and mentor team
• Works with team to Identify opportunities for upselling, cross-selling and renewals
• Ensures smooth account handover between new business team and customer success team
• Establish KPIs for CSM team and tracks pipeline via Salesforce
• Works cross-functionally with other depts (legal, sales, finance, marketing, operations, billing, etc.)
• Report key metrics to leadership
• Stay up-to-date on Dow Jones suite of enterprise subscription solutions

You Have:

• 12+ years experience
• Experience managing and mentoring a team of Account Managers
• Ability to set and track KPIs to measure team performance
• Experience in renewals, expansion, and revenue retention
• Strong analytical skills to track customer health scores and pipeline data
• Proficiency in Salesforce or other CRM platforms for account tracking and reporting
• Ability to work with sales, finance, legal, marketing, operations, and billing teams
• Strong communication and stakeholder management skills
• Experience in developing and executing customer success strategies
• Expertise in customer retention, upselling, and cross-selling

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area:

Dow Jones - Media Sales

Job Category:

Sales

Union Status:

Union role