Job Description

Key Responsibilities

• Manage India-based teams handling contract review, abstraction, negotiation, and lifecycle management.
• Ensure delivery excellence in line with client SLAs, quality standards, and compliance requirements.
• Serve as the escalation point for India clients and internal teams.
• Work with Technology and Process Excellence teams to implement automation and process improvements.
• Track and report performance metrics (e.g., turnaround times, SLA adherence, CSAT) to senior management.
• Contribute to regional business development through solutioning and client engagement.
• Mentor and upskill team members to support career growth and service excellence.

Qualifications

• Bachelor’s degree in law, Business, or related field （LLB or equivalent preferred).
• 15+ years of experience in contract management or legal services, with 3+ years in a leadership role.
• Experience managing teams in India and working with regional/global clients.
• Familiarity with CLM platforms and AI-based contract tools.
• Strong interpersonal, negotiation, and analytical skills.

Success Metrics

• Achievement of client SLAs and CSAT scores.
• Efficiency improvements and cost savings via process optimization.
• Growth and retention of high-performing teams.
• Client satisfaction and renewal/expansion of CMS engagements.

Please refer to our Privacy Policy at UnitedLex for information, https://unitedlex.com/privacy-policy/

"ISO 27001:2022 is the standard that we follow in this organization, based on this ISO document we have implemented 92 controls in UnitedLex across multiple offices and also with the help of this document we have implemented the Information Security Management System in the Organization"

About Us
UnitedLex is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

• Lead and oversee team responsible for high-volume data-review projects on tight timelines for multiple clients across multiple geographies

• Manage large global teams of reviewers, project managers, and data-retrieval professionals

• Ensure compliance with data privacy, confidentiality, and quality standards

• Drive operational efficiency using Lean/Six Sigma principles or similar quality and productivity methodology.

• Collaborate with cross-functional teams to align delivery with strategic business goals

• Identify process gaps and implement department-wide improvements

• Use metrics and data-driven insights to proactively manage performance, quality, and turnaround times

• Stay current on legal tech platforms (4iG, Relativity, Everlaw, etc.) and regulatory trends

• Represent the organization in client meetings, audits, and industry forums

• Curiosity and commitment to innovation including leveraging AI, automation, and process in the spirit of continuous improvement

• Operational Management experience with formal training in an industry-leading quality and productivity methodology. Comparable experience with demonstrable success may satisfy formal training and certification requirement. Such training or experience should include management-by-fact, root cause analysis, process improvement, and implementing and maintaining a culture of quality.

• 15+ years successfully managing global operations for tech-enabled service provider or comparable operational experience internally for large corporation.

• Experience managing clients and working in sales channel to drive revenue growth

• Proficient in relevant technologies and experience identifying and implementing best-in-class technology.

• Excellent communication, stakeholder engagement, and change management skills

• Experience with data-retrieval, incident response, and/or legal operations highly preferred