Role Responsibilities

This position is responsible for the delivery of Income Support (IS) and Career and Employment Information Services (CEIS) in the Edmonton and surrounding area of the North Zone. The Director works closely with Zone and Provincial Management teams as well as other Ministry Partners to ensure effective delivery and alignment with departmental goals.
The role provides strategic leadership to achieve business plan objectives, aligning service delivery with the Strategic Plan. It fosters a culture of innovation, collaboration, and continuous improvement while ensuring staff understand and contribute to the department’s vision of accessible, integrated services for Albertans.
As part of the Zone Leadership Team, the Director contributes to planning, resource allocation, and service delivery improvements. The position involves representing the zone on committees, guiding area and worksite plans, and leading initiatives that enhance program effectiveness, labour market participation, and community engagement.
The Director is accountable for operational oversight, including program delivery, financial and human resource management, and stakeholder relations. The role ensures services are responsive, accessible, and aligned with community needs, while building strong partnerships across government, industry, and community organizations.

As the Director your key objectives will include:

• Contributes as a member of the Zone Leadership Team by supporting strategic planning, setting priorities, allocating resources, and improving service delivery systems across the region.
• Provides leadership at the zone, area, community, and worksite levels by fostering innovation, strengthening labour market connections, and representing departmental programs and priorities to stakeholders.
• Leads and develops high-performing teams by promoting a positive workplace culture, supporting employee development and succession planning, and ensuring effective communication across worksites.
• Oversees planning and delivery of Ministry programs, ensuring alignment with zonal and provincial priorities, equitable access to services, and responsive support to community needs.
• Ensures effective stewardship of financial, human, and operational resources, including budget management, performance monitoring, and maintaining safe, productive work environments.
• Builds and maintains strong partnerships with government, community organizations, and industry, while managing stakeholder relations and providing strategic advice on emerging issues and service delivery improvements.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

As the Director, in addition to your education and experience, you will demonstrate well-honed competencies in the following areas:
• Agility - Demonstrated ability to manage and adapt to change. Ability to manage human, financial, and physical resources within an operating environment.
• Drive for Results - Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
• Develop Self and Others - Proven ability to foster partnerships and to achieve organizational goals within an organization.
• Build Collaborative Environments - Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders.
• Develop Networks - Ability to foster a climate of cooperation amongst, and build solid relationships with public agencies, government, committees and other partners.
• Systems Thinking - Effective leadership abilities combined with a strong commitment to operating within a team environment and the ability to motivate and inspire other to achieve common goals.
• Creative Problem Solving - Excellent analytical and decision-making skills

Qualifications

University graduation in a field related to the position assignment, supplemented by seven years related experience.

Equivalency: Related experience or education may be considered as an equivalency on a one-for-one basis.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Assets:

• Knowledge of all appropriate Acts/Regulations/Policies, Programs/Services which are delivered through AEI service centres and contracted agents as well as related government programs (provincial and federal) and community programs
• Knowledge of Labour Market issues and trends within the Area/Province and individual Worksites
• Knowledge of fiscal management processes including budget and forecasting procedures.
• Knowledge of other Human Services programs and supports.
• Knowledge of other government (Provincial & Federal) programs and community programs.
• Knowledge of organizational behaviour, Human Resources Management theory and practices, theory and practices of Management, and fiscal management.
• Knowledge of Labour Market within assigned worksite(s).
• Knowledge of HRDA and AHRDA.
• Knowledge of Community Development and Public Relations
• Related post secondary education
• Awareness and understanding of community resources, trends, strengths, economic opportunities, and key stakeholders.
• Knowledge of contracting processes including planning, tendering and selection, negotiating and preparing contracts, monitoring and evaluation.

Notes

• Hours of work are 36.25 weekly, Monday to Friday.

• This competition is used to fill a position in Edmonton. The position is full-time.

• Final candidates will be required to undergo a security screening. A Criminal Record Check will only need to be provided upon request. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

• Candidates must be eligible to work in Canada.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.