Job Description

Accountabilities:

The Director of Language Services Operations is responsible for leading translation operations, managing teams, optimizing technology solutions, and ensuring the delivery of high-quality multilingual services. This role requires strong leadership, project management expertise, and the ability to drive innovation in a fast-paced environment.

• Lead and mentor a team of translation project management specialists and proofreaders, ensuring effective workload management, resource allocation, and team development.
• Build and maintain a client-focused culture by strengthening relationships with internal partners and stakeholders.
• Oversee the full lifecycle of language services technology, including solution evaluation, implementation, integrations, upgrades, and retirement of tools.
• Support digital transformation initiatives, including automation, AI-assisted translation, and workflow optimization.
• Monitor emerging technologies and industry trends to ensure language operations remain innovative and efficient.
• Lead strategic initiatives and continuous improvement projects to enhance processes, tools, documentation, and service delivery.
• Manage complex translation projects requiring creative technological solutions while coordinating with internal teams, technology partners, and external service providers.
• Establish clear expectations, timelines, resource plans, and operational priorities for major initiatives.
• Collaborate with technology vendors to ensure the performance, security, and usability of language service platforms.
• Develop and deliver training sessions to help users maximize the value of translation tools, portals, and digital solutions.
• Provide expert support and troubleshooting for technology-related issues affecting language operations.
• Oversee onboarding and offboarding processes to ensure team members have appropriate access, training, and documentation.
• Provide constructive feedback, encourage knowledge sharing, and promote continuous learning within the team.
• Apply strong risk awareness and sound judgment when making operational and technology-related decisions.

Requirements:

The ideal candidate is an experienced language services professional with a strong background in translation operations, project management, technology adoption, and team leadership. You should combine linguistic expertise with operational skills and a passion for innovation.

• Bachelor’s or master’s degree in translation or a related field.
• Minimum of 5 years of experience managing translation services, preferably in a corporate environment.
• More than 7 years of experience managing translation projects.
• At least 10 years of professional experience in the translation industry.
• Native-level written and spoken proficiency in Canadian English and Canadian/French Quebec French.
• Working knowledge of Latin American Spanish is considered an asset.
• Strong expertise with computer-assisted translation (CAT) tools, translation management technologies, Microsoft Office, Adobe, Workfront, and related platforms.
• Advanced understanding of translation project management technologies and digital workflows.
• Proven experience leading teams, coordinating resources, and managing multiple complex projects simultaneously.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities with strong stakeholder management skills.
• Ability to perform effectively under pressure while managing competing priorities.
• Demonstrated leadership, coaching, and mentoring capabilities.

Benefits:

• Remote work opportunity available across Canada.
• Opportunity to lead a strategic language services function within a large-scale organization.
• Flexible work environment with occasional domestic travel requirements.
• Opportunity to drive innovation through automation, AI translation solutions, and technology transformation.
• Exposure to complex multilingual operations and cross-functional collaboration.
• Professional growth opportunities through leadership, technology, and operational initiatives.
• Inclusive workplace culture focused on collaboration, accessibility, and employee development.