The Arc of Howard County

Direct Support Manager: Monday-Friday 3:00pm-11:00pm

The Arc of Howard County  •  $20/hr  •  Columbia, MD (Onsite)  •  3 months ago
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Job Description

Job Location: Columbia, MD 21044
Position Type: Full Time
Salary Range: $20.00 - $20.00 Hourly

Job Shift: EveningJob

Summary
The Direct Support Manager (DSM) provides leadership and oversight to assigned residential or program sites and Direct Support Professionals (DSPs). This role serves as the primary contact for staff, families, and support teams, ensuring high-quality, person-centered services that meet or exceed agency standards. The DSM works collaboratively with Advocates and other stakeholders, manages staff performance and schedules, ensures regulatory compliance, and promotes health, safety, and community inclusion for the people supported.
Key Responsibilities
- Supervise, coach, and evaluate DSP staff; conduct interviews, onboarding, training, and performance reviews
- Develop staff schedules, approve timecards, and manage administrative and budget-related tasks
- Ensure implementation of person-centered plans and quality service delivery
- Maintain compliance with federal, state, licensing, and agency regulations
- Respond to crises, provide on-call support, and oversee emergency preparedness and documentation
- Promote health, wellness, safety, and medication/medical coordination
- Maintain accurate documentation, incident reporting, and confidentiality standards
- Foster inclusive, respectful, and culturally responsive work environments
- Build collaborative relationships with families, community partners, vendors, and service agencies
- Support community inclusion, vocational, educational, and independent living goals of participants

QualificationsRequired Knowledge/

Qualifications:
- High School Diploma or GED
- Valid Maryland Driver's License with less than 3 points
- Computer Literacy (Including Microsoft Office Suite and the use of Google Mail and Carematic)
- Ability to successfully complete all DDA, Arc of Howard County and MBON required trainings Ability to manage time effectively.
- Ability to effectively communicate both orally and in writing Ability to lift 25-30 lbs.
- Leadership/Supervision
The Arc of Howard County

About The Arc of Howard County

"Achieving full community life for people with intellectual and/or developmental disabilities — one person at a time” is the mission of The Arc of Howard County.

Full community life means allowing people to express their choices and have confidence that others will honor those choices; ensuring that those we support are able to choose how and with whom they spend their time, and are able to work at a challenging and rewarding job.

The Arc of Howard County began in 1961 as a volunteer parent support group; it is the oldest and largest non-profit organization in Howard County that provides services to over 400 people with intellectual and developmental disabilities. From our experienced professional staff to our skilled job coaches and dedicated residential counselors, The Arc is people helping people in the most fundamental ways.

Since its inception over 50 years ago, The Arc has grown from a small group of parents to one of the county’s largest employers, with more than 300 staff members and hundreds of volunteers. As we've grown, there’s one thing that hasn't changed -- we continue to provide individual services, from one person to another.

Industry
Nonprofit & NGOs
Company Size
51-200 employees
Headquarters
Ellicott City, Maryland
Year Founded
1961
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