Job Description

Job Description

Title: Part Time Territory Training & Sales Manager Date: February 2025
Reports To: Regional Sales Manager Location: Remote (Territory based)
Department: Direct Sales
Division: ClearCaptions

The Part Time Territory Training & Sales Manager (TTSM) is a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss. This is an in-the-field position that brings the privilege and opportunity to individually install and train our customers in using the ClearCaptions equipment and service in order to effectively enrich their lives.

As PT TTSM you must enjoy working with a variety of people, mostly senior citizens, in their homes. This is a Part-time position (25-30 hours per week) for those who enjoy and excel when working independently.

The ClearCaptions PT TTSM will be provided installations to accept, complete installation and train customers on the features and benefits of their caption telephone service. The ClearCaptions TTSM is also responsible to create their own leads through customer referrals, building relationships with hearing care providers/other business partners who will refer and through establishing their own events where they will educate customers about their entitlement to the equipment and service.

This is a Remote/Work from Home position reporting to the Regional Sales Manager.

What you will do:
• Install the ClearCaptions Phone and/or other ClearCaptions products and connect the phone to the customers’ existing services. You will be provided training.
• Educate customers on how to use the phone and its features.
• Follow-up with customers who need assistance to help with customer retention
• Manage your scheduled install trainings/time to maximize each opportunity
• Maintain adequate inventory of equipment and supplies in order to service customers
• Create lead-generation through generating referrals.
• Adapt to new responsibilities and opportunities as necessary.
• Develop and maintain positive relationships with the customers assigned to them by ClearCaptions in their sales territory.
• Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions.

Qualifications:
• High school diploma or equivalent.
• Have a valid driver’s license and a personal automobile.
• Ability to travel extensively by car in the assigned territory and by air on occasion.
• Sales experience or other work with seniors preferred.
• Work from a local home office equipped with high-speed Internet.
• Proficient computer skills and basic use of the internet.
• Comfortable working with seniors and disabled persons
• Willing and available to work flexible hours including weekends.
• Excellent people and relationship building skills.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Physical Demands:
Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss. Travel to company, customer, hearing health care providers and senior event sites primarily locally, although some that are out of state may be required.

Employees may experience the following physical demands for extended periods of time:
• Sitting, standing, and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
• May lift or move boxes (up to 10 pounds)

Work Environment:
• 100% Remote Work from Home Environment. Work environment is primarily indoors at home, customer, exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions.

THIS SECTION WILL BE COMPLETED BY THE HUMAN RESOURCES/COMPENSATION TEAM. DO NOT POST.
FLSA STATUS: Non-Exempt FLSA CLASSIFCATION: Choose an item. REVISION DATE: January 2025
FINANCIAL RESPONSIBILITY: Does not have Financial Budget Responsibility LEADERSHIP ACCOUNTABILITY: Individual Contributor (Does not have direct reports) DECISION MAKING: Decision typically impacts at function level
JOB CODE: DS.FSDN.P EEOC: Sales Workers
Incentive Eligible? Yes Incentive Compensation Plan Name: Department Bonus Attach copy of incentive document to offer or promotion letter
Version Number: 2 Previously Updated: April 2023 HR Approval: Organizational Development Manager