Job Description

The Residential Direct Sales Representative is responsible for cultivating leads, meeting with prospective customers, and closing sales for residential services within an assigned local territory.

RESPONSIBILITIES:

• The primary duty of the RDSR is making sales and/or obtaining orders or contracts for services that will be paid by the client or customer; and is customarily and regularly engaged away from the office and in customers’ homes and other community based locations.
• Identify upselling opportunities by prospecting in assigned community events, evaluating their needs, and selling solutions for those needs.
• Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
• Provide feedback to enhance sales processes.
• Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives.
• Identify upselling opportunities and offer residents additional or upgraded services.
• Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
• Other duties as required or assigned.

MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
• Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations.
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities.
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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