Job Description

Key Responsibilities

Sales Operations & Order Management

• Serve as the primary point of contact for the China order processing team

• Manage end-to-end purchase order processing for retailers and B2B customers, ensuring accuracy and timely fulfilment

• Ensure all orders are processed, goods issued, and invoices generated accurately for retailers and direct demo stores

• Coordinate stock transfers and order fulfilment between China and regional sales teams

• Monitor and resolve open order issues in SAP

• Develop and streamline operational processes, including stock allocation, returns, exchanges, and pricing structures

Stakeholder Management & Coordination

• Liaise with cross-functional stakeholders to resolve stock fulfilment, credit, and order-related issues

• Work closely with Finance to maintain accurate customer accounts and ensure timely reconciliation

• Coordinate with external warehouses and logistics partners on delivery arrangements to support daily operations

• Liaise with external vendors and service providers to support operational requirements to direct stores

Financial & Administrative Support

• Assist in the issuance and reconciliation of credit notes

• Support accruals and account coordination activities

• Prepare and consolidate payroll submissions and accruals for part-time staff

• Review overdue invoices and coordinate payment timelines with service providers

• Raise purchase orders (POs) via Ariba for operational expenditure

Inventory & Stock Management (Direct Demo Stores)

• Manage daily stock allocation for home delivery orders

• Coordinate with store leaders to ensure timely stock replenishment and availability

• Investigate and resolve stock discrepancies and inventory-related issues

• Oversee store-to-store stock transfers and inventory movements

• Process manual returns and exchanges in SAP, including coordination with warehouses

Systems & Data Management

• Maintain and update SKU and pricing information in MyPOS

• Reconcile store accounts across systems, including MyPOS, SAP, and Adyen platforms

• Support backend system checks, testing, and rollout activities (e.g., EVA implementation)

Team & Training Support

• Conduct training sessions to support process adoption and smooth transition for the China order processing team

• Manage deployment and scheduling of part-time staff

Key Skills & Competencies

• Strong attention to detail and accuracy

• Good stakeholder management and communication skills

• Proficiency in SAP, Ariba, and retail/payment systems (e.g., MyPOS, Adyen)

• Ability to manage multiple tasks in a fast-paced environment

• Problem-solving and process improvement mindset

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.