Job Description

Shape your future with a career at Shell Energy.

Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We’re seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow.

We are seeking a Direct Sales Consultant based in Melbourne to join the Powershop B2C team. This role focuses on acquiring and retaining residential and SME customers across the Powershop and Kogan Energy brands through inbound and outbound sales channels.

With respect, integrity and honesty you will:

• Acquire new customers across Powershop and Kogan Energy brands
• Manage inbound enquiries (calls, web, email) and outbound follow-ups
• Complete sales and partial sign-ups via outbound contact where required
• Deliver cross-sell campaigns and support bill messaging activities
• Achieve monthly sales, quality assurance, and compliance targets
• Provide a high standard of customer service
• Adhere to all regulatory and compliance requirements
• Complete required training and compliance modules
• Support campaign-based acquisition activities as needed

Who you’ll work with:

• Pricing Operations to implement price changes accurately and efficiently
• Trading and Retail Middle Office to reflect appropriate wholesale costs in customer pricing
• Finance and Commercial Strategy to support forecasting and long‑term financial outcomes
• Regulatory and Compliance teams to manage regulatory change and obligations
• Customer teams to ensure pricing aligns with customer value propositions

Here’s what you’ll need to thrive in this role:

• Experience in telephone-based sales
• Comfortable working in a KPI-driven environment
• Excellent verbal and written communication skills
• Ability to sell multiple products across different brands
• Understanding of compliance and regulatory requirements (energy sector experience desirable)

Why join our team

Every day, our people bring deep expertise, true innovation to help our customers meet their energy goals.

Here are the top reasons why out people choose us

● Purpose that is making a positive impact for our customers’ energy future. It’s not just about selling energy; it’s about delivering outcomes for our customers that empower them to stay ahead in a changing market.

● Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.

● People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

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Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.