Career Directions Ltd

Direct Sales Agent - Thika, Nairobi and Machakos

Career Directions Ltd  •  Nairobi, KE (Onsite)  •  4 months ago
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Job Description


To market and sell products and services to all customers professionally.
The role needs to adhere and function within the guidelines for finance controls, processes, and
policies that encompass retail operations mandate.

Key Responsibilitie
s
1. Generate Sales – as per Targets – for Airtime, Acquistions & Devices
2. Monitor  inventory and consignment stock for accurate balance of inventory movements and physical stock daily
3. Handle receive customer payments through all company-approved payment methods, manage daily cash float and account for daily sales
4. Support and implement the customer experience improvement strategies for increased sales
5. Offer technical support to customers especially on configuration of data devices

Principal Outputs for this role
1. Revenue – Achieve set targets in Airtime, Routers, Handsets
2. Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & payments management/operational costs)
3. Quality Acquisitions – in terms of FRA, ARPU
4. Brand NPS
a. Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
b. Ticketing Customer Escalations & Offering First Level Resolution
5. New Business Development
a. Looking for new leads & closing them,
b. Document, Track, Manage, & Grow Individual Customer Database Portfolio


Requirements


Diploma/Bachelor’s Degree in Business, Marketing or related field

Experience
At least 1 year experience in sales

Technical competencies
 Marketing skills
 Product Knowledge
 Upselling and Cross selling
 Solution Oriented
 Customer relationship management.

Core competencies
 Customer focus
 Networking and building partnerships
 Influencing and negotiating
 Analytical thinking

Leadership competencies
 Strategic orientation
 Business Acumen
 Results orientation
 Developing self/others
Career Directions Ltd

About Career Directions Ltd

CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability.

Our Mission

To support and contribute to our partners success while improving the lives'​ of the community.

Our Vision

To be a partner of choice in providing quality manpower outsourcing solutions.

Our Core Values

1.Professionalism: Conducting our business in the most professional way

2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth.

3.Passion: To be passionate in all we do.

4.Integrity: To act with honesty and integrity without compromising the truth.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Nairobi, KE
Year Founded
2003
Website
cdl.africa
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