Dyson

Direct Retail Operations Executive

Dyson  •  Onsite  •  1 hour ago
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Job Description

About Us

Reporting to the Store Leader, you will combine sales expertise, customer service excellence, and operational support to create memorable experiences for every visitor. Whether demonstrating Dyson technology, resolving customer queries, or supporting after-sales services, you will be passionate about delivering outstanding results and building long-term customer loyalty.

This is a customer-facing role within a fast-paced flagship retail environment where you'll work collaboratively with colleagues to achieve store objectives and deliver an exceptional brand experience.

About the role

Deliver an Exceptional Customer Experience

  • Welcome customers and create engaging, personalised experiences that reflect Dyson's premium brand.
  • Understand customer needs through active listening and expert product consultation.
  • Demonstrate Dyson technologies confidently, highlighting features, benefits, and innovation.
  • Build customer relationships that encourage brand loyalty and advocacy.

Sales & Product Demonstration

  • Achieve individual and store sales targets while maintaining a customer-first approach.
  • Inspire customers through interactive product demonstrations and hands-on experiences.
  • Recommend tailored product solutions based on customer needs and lifestyles.
  • Maintain a strong understanding of Dyson's product portfolio and upcoming innovations.

Customer Service & Aftercare Support

  • Support customers with product enquiries, technical troubleshooting, repairs, exchanges, and returns.
  • Conduct basic product diagnostics and provide clear, easy-to-understand solutions.
  • Manage customer cases from initial contact through to resolution, ensuring timely follow-up.
  • Liaise with internal support teams, service centres, and supply chain partners when required.

Operational Excellence

  • Accurately manage customer records and service requests using internal systems such as Salesforce and other Dyson platforms.
  • Support stock management, inventory counts, replenishment activities, and store administration.
  • Ensure product displays, service areas, and back-of-house spaces remain organised, safe, and visually appealing.
  • Comply with all Dyson policies, processes, and data privacy requirements.

Continuous Improvement

  • Monitor customer feedback and identify opportunities to enhance the customer journey.
  • Share insights and best practices with colleagues and store leadership.
  • Support store initiatives, events, and activities designed to drive engagement and commercial performance.

About You

We're looking for someone who is passionate about technology, people, and delivering outstanding customer experiences.

Skills & Experience

  • Previous experience in premium retail, customer service, hospitality, or a customer-facing sales environment.
  • Experience supporting customers with product queries or after-sales services is advantageous.
  • Strong communication and interpersonal skills with the ability to build rapport quickly.
  • Confident using technology and customer management systems.
  • Excellent organisational skills and attention to detail.
  • Ability to work effectively in a collaborative team environment.
  • Proactive, solution-focused mindset with a desire to continuously improve.
  • Flexibility to work weekends, evenings, and public holidays as required by the business.

Personal Attributes

  • Customer obsessed.
  • Passionate about technology and innovation.
  • Commercially aware and results driven.
  • Adaptable and resilient in a fast-paced environment.
  • Curious, enthusiastic, and eager to learn.

Benefits

  • 27 days on annual leave
  • Access to competitive pension scheme
  • Access to private medical care
  • Life assurance
  • Cycle to work scheme
  • Tastecard discount
  • Amazing discounts on Dyson products
  • Optical Plan
  • Lunch allowance

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Dyson

About Dyson

Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.

Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.

Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.

Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.

The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Singapore, SG
Year Founded
1993
Website
dyson.com
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