Job Description

Direct Payment Governance Assistant | 10350 | Permanent Contract | 37 hours per week | £26,824 to £28,142 per annum (Scale E) | County Hall, Norwich

We are looking for an organised and detail-focussed professional with experience in administrative or financial work to support the governance of Direct Payments. You will be confident working with financial systems, reconciling accounts and identifying discrepancies, while providing clear, supportive guidance to service users. The role requires strong numeracy, communication and problem-solving skills, a pro-active approach to managing risk and preventing misuse of funds, and the ability to work effectively both independently and as a part of a team. This is an ideal opportunity for someone who enjoys making a difference by supporting people to manage their care safely, independently, and in line with statutory requirements.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

• Financial benefits such as:

  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

  • A Blue Light card for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditionshere.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 6 May 2026 23:59

All other applicants closing date: 20 May 2026 23:59