Job Description

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As the Direct Loan Processing Coordinator at our Miramar Operations Center, you will act as a representative of SCCU by providing exceptional quality service to members; to prepare and transmit all approved loans originated through the Express Services function, ensuring a timely closing to exceed membership expectation; and to support all processing efforts of the Direct Processing and Consumer Lending teams.

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Career Growth Opportunities for advancement and professional development.
• Culture Collaborative, inclusive environment focused on team success and Team Member empowerment through development programs and internal mobility.
• Benefits Competitive pay, comprehensive health coverage, retirement plans, paid time off, and unique perks (e.g., Birthday PTO, 11 Federal Holidays, tuition assistance, flex scheduling, discounts on SCCU financial products- auto loans, mortgages, credit card interest rate and more).

Direct Loan Processing Coordinator Key Responsibilities

• Manage incomplete consumer applications for closing, both in branch and electronically, ensuring all documentation is accurate, complete and compliant with regulatory and credit union procedures.
• Monitor multiple submission channels for additional applications in progress, updating information and requesting additional documentation as needed.
• Make outbound calls to members and internal partners to resolve pending items, gather required information, and move applications forward.
• Proactively collaborate with the Direct Loan Processor and other Consumer Lending team members to resolve issues and ensure smooth progression of loan applications.
• Respond to incoming telephone inquiries regarding direct loans from internal departments, members and SCCU team members by providing timely status updates and resolving questions.
• Assist peers with loan applications as needed, supporting team efficiency and workflow by helping to resolve outstanding items.
• Demonstrate strong self-motivation, independent problem-solving skills, requiring minimal supervision, to maximize productivity, efficiency and member satisfaction.
• Recommend improvements to work methods or procedures to enhance efficiency and quality of results.
• Maintain reliable attendance and punctuality, which are essential functions of this role.

Direct Loan Processing Coordinator Requirements:

• High School diploma or equivalent required.
• 1-3 years prior experience in a customer service or lending related field required, banking experience a plus.

Direct Loan Processing Coordinator Compensation:

• Starting Compensation: $21.18 to $20.64 per hour.
• Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

SCCU Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

Direct Loan Processing Coordinator Hours

• Monday – Friday 8am -5pm
• Alternating Saturdays

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening. I UNDERSTAND further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired

SCCU is a drug-free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.