Warrior Insurance Network

Direct Bill Assistant

Warrior Insurance Network  •  $16 - $20/hr  •  Onsite  •  2 hours ago
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Job Description

We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession.

DUTIES & RESPONSIBILITIES:

  • Handle high volume of inbound calls from insureds regarding billing.
  • Take payment and billing questions by phone
  • Work with the underwriting department to resolve billing matters
  • Process payments received by mail, phone, walk-ins and online into billing systems
  • Process agent sweeps and policy EFT payments on a daily basis
  • Process premium returns via ACH to agents as needed
  • Close and reconcile all payment batches on a daily basis
  • Process premium refunds by reviewing all daily system reports
  • Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
  • Print and process all checks issued
  • Loss and Premium refunds
  • Report all checks issued and voided to the bank for positive pay
  • Match and attach claim checks to files verifying approval of payment
  • Post cash disbursement journals
  • Process stop payment requests
  • Daily filing of journal entries, paid bills, other documents
  • Assist with other accounting projects as needed.

QUALIFICATIONS REQUIRED:

  • Pleasant phone demeanor is a must!
  • Detail oriented and proficient in data entry required
  • Strong ability to multitask
  • Strong Communication skills
  • Proficiency with Excel and Word

PREFERRED:

  • High School education minimum with some accounting experience preferred
  • Associate's degree in business or accounting a plus
  • Bilingual- English/Spanish, a plus

Warrior Insurance Network (WIN) provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:

  • Competitive Salaries
  • Commitment to your Training & Development
  • Medical and Dental
  • Telemedicine Benefit
  • 401k with a generous company match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement Training Programs
  • Wellness Program
  • Fun company sponsored events
  • And so much more!

Estimated Compensation Range: $16/hr.-$20/hr.*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

Warrior Insurance Network

About Warrior Insurance Network

The Warrior Insurance Network (WIN) is a marketing powerhouse that creates opportunities and improves results for its member insurance companies by coordinating branding and communications with independent producers, their agencies and their customers. WIN’s member insurance companies distribute a diverse group of essential insurance products including personal auto and commercial line across 22 states.

Agency partners can count on WIN’s member insurance companies outstanding customer service, innovative marketing, inventive new programs, and leading-edge automation that streamlines processes. Like gallant warriors, their insurance companies’ team of highly experienced and forward-thinking leaders are guardians, protecting customers when they need it most with a unique portfolio of quality, well underwritten products like non-standard auto insurance and niche commercial lines.

Together we provide producers the opportunity to grow their business with an unparalleled line of quality products that are diverse and competitively priced. With roots in the insurance industry that go back 100 years, the companies of WIN have teams that offer exceptional customer service, as well as fair, thorough and prompt resolutions. And WIN’s impressive suite of technical solutions is growing, making WIN highly accessible, nimble and secure. Products are launching more quickly and both agents and customers are experiencing an increasingly seamless experience across websites, self-service portals and interactive phone systems. Outstanding products, exceptional industry expertise, superior customer service, and advanced technology all help to make WIN an exciting opportunity for customers and agencies alike.

Industry
Finance & Insurance
Company Size
11-50 employees
Headquarters
Bedford Park, Illinois
Year Founded
Unknown
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