The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The Director of Technical Program Management and Enterprise Portfolio Delivery is a leadership role responsible for enabling predictable execution, organizational transformation, and business value realization across a portfolio of strategic initiatives supporting three or more business units. Reporting to the Managing Director of Service Product & Program Management, this role oversees a multidisciplinary organization of approximately >25 Technical Program Managers, Scrum Masters, Change Management professionals, and contingent workers while influencing outcomes across a broader global organization of roughly 200 professionals. The Director serves as the executive owner for portfolio governance, risk and dependency management, Agile delivery excellence, organizational change adoption, and cross-functional execution. This leader partners with Directors, Vice Presidents, and key stakeholders to ensure initiatives are delivered on time, within approved financial targets, and with measurable customer and business impact. The role is expected to drive continuous improvement, strengthen accountability, modernize delivery practices, and champion AI and automation opportunities that improve organizational effectiveness.
We are seeking a transformational leader who thrives in complex, fast-paced environments and is passionate about turning strategy into execution. The ideal candidate is an experienced program and portfolio management executive who knows how to navigate organizational complexity, build high-performing teams, and deliver measurable business outcomes across multiple business units. You are equally comfortable leading senior stakeholder discussions as you are coaching teams through execution challenges.
You bring a strong foundation in technical program management, Agile delivery, organizational change management, and business transformation, with a proven ability to drive alignment across Engineering, Product Management, Operations, Service, Finance, and executive leadership teams. You are a leader who can see around corners, proactively identify risks and dependencies, and create clarity in ambiguous situations. You know how to balance strategic thinking with operational excellence, ensuring that organizations not only deliver programs successfully but also realize lasting business value.
Most importantly, you are passionate about developing people. You excel at building and leading diverse teams of Technical Program Managers, Scrum Masters, and Change Management professionals while fostering a culture of accountability, collaboration, continuous improvement, and customer focus.
If you are energized by leading large-scale transformation, influencing executive decision-making, improving organizational effectiveness, and leveraging modern technologies, including AI and automation, to accelerate business outcomes, we'd love to hear from you.
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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Salary
CA San Francisco Bay Area Salary Range for this position: $168,000.00 - $350,000.00.
The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Lam Research Corp. (NASDAQ:LRCX) At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. We recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.
Ready to help define the future of technology? Join us: www.lamresearch.com/careers
