Job Description

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Salary

Primary Duties and Responsibilities:

Oversees Automotive Services activities within a designated market or region to ensure the cost-effective delivery of timely, high-quality roadside assistance service. Responsible for implementing and managing programs related to Roadside Assistance, Approved Auto Repair (AAR), Mobile Battery Service, and ERS Fleet Operations (as applicable), ensuring alignment with Automotive Quality Standards (AQS). These standards include, but are not limited to, competitive customer satisfaction, on-the-go (OTG) performance, battery testing and installation, response time targets, and the growth of dedicated service delivery through preferred service providers (PSP), as well as maintaining AAR network availability.

Manages the Service Provider Network, including both dedicated and non-dedicated providers that supply products and/or services for Automotive Services. Reviews and analyzes a variety of departmental reports to identify key service quality factors and performance trends. Develops and executes strategies to grow, maintain, reduce, or eliminate service provider coverage within the assigned territory to meet ACG and AAA National objectives and ensure compliance with AQS standards.

Collaborates closely with the Assistant Vice President, Automotive Regional Operations to design, implement, and monitor related programs, evaluating effectiveness and making adjustments as needed. Actively identifies and establishes new service provider relationships to support Automotive operational needs. Builds and maintains strong partnerships within the automotive industry to enhance product performance and service delivery at the local level.

Prepares and manages the annual operating budget for the assigned market or region. Works cross-functionally with business partners, including Automotive Administration, Back Office, Contact Centers, Human Resources, Learning & Development, Public Relations, IT, Real Estate Services, and Procurement, to support organizational priorities and operational success.

Currently residing in MN, WI, or within close proximity to both markets. If applicants do not currently reside in one of those areas, they would need to be willing to relocate to MN or WI within 90 days of accepting the offer

Supervisory Responsibilities:

Directly and indirectly, areas comprised of managerial, professional, technical, and clerical personnel who may be distributed in one or more locations.

Required Qualifications

Education:

• Bachelor’s degree in business administration or related field, or equivalent work experience.

• Valid driver’s license

Experience:

• Minimum 10 years of work experience in a role that provided broad, specialized development in this or a directly related field

Extensive experience in:

• Customer service

• Program development

• Financial planning

• Quality control

Knowledge and Skills:

Managerial/supervisory experience to include:

• Analyzing and problem-solving

• Organization and planning

• Budget preparation

• Decision making

• Leadership

• Staffing

Preferred Qualifications

• Experience in a professional capacity (e.g. Field Representative, Call Center management) within Automotive Services.

• Automotive Services policies and procedures.

Work Environment

Works in a temperature-controlled office environment.  Occasional (up to 40% of work time) travel required with exposure to road hazards and temperature extremes.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.