The Director of Recreation runs all aspects of the indoor & outdoor recreation, which includes, beach and services, pools and services, marina and water sports and the operations on the Private Island. Reports to the Hotel Manager, ensures the smooth running of the entire sports and recreation department.

He/she will take full responsibility for ensuring that the highest standards are met, this will include training recreation team, weekly KRAs with key team members, departmental meetings and daily hotel meetings. The Director of Recreation is also responsible for the up keep and maintenance of the area, which is to be directly reported to and followed up with engineering and outside contractors when needed. The Director of Recreation will implement new company strategies and will advise on enhancements and CAPEX. He/she will organize events for members including themed party’s, sporting events such as Tennis Tournaments, Squash Tournaments, Swimming Races and Biathlons. The Director of Recreation is also responsible for overlooking all activities under the Ritz Kids program.

CANDIDATE PROFILE

Experience

• Must have a minimum of 5 years spent in Recreation Department and a minimum of 3 years in a leadership role with The Ritz-Carlton or another hotel company.

Education

• University Degree required or equivalent.
• Hospitality Industry Certifications.

CORE WORK ACTIVITIES

The primary responsibilities of the role include:

Guest Engagement

• Achieve guest voice & full engagement fitness.
• Responsible for entire sports club financial and business operations including memberships.
• Implement new beach club service initiatives to achieve our vision.
• Analyze beach club processes (SOP’s) to ensure service delivery is exceeding expectations in all areas.
• Enhance Water sports and Marina services.
• Improve continuously the facility in terms of renewing equipment, brainstorm and come with ideas of new initiatives and diversify the choice facilities for our guests.
• Ensure Safety and security around the Resort and especially while guests at sea.
• Be present in the operation for personalized guests’ interaction, i.e. : Lead and participate in creating guests preferences data base, anticipate needs.
• Embrace community foot prints and engage guests in these activities.
• Quality follow up with members, member and guest recognition.
• Overlook all areas under The Ritz Kids Program.

Enhance the overall resort experience

• Enhance beachside experience, guests to be greeted and escorted to desired locations. Add additional unique services & amenities.
• Elevate island experiences, special focus on platinum members & hotel guests, employee presence, warm welcome, better ambience and new services to be added throughout.
• Enhance joggers experience.
• Plan and organize monthly annual events that are planned for the members.
• Enhance Incentive groups experience and Team-building exercises.

Events, Activities and Entertainment

• Strengthen The Ritz-Carlton mystique by participating actively in creating each event theme.
• Maximize guests participation to all events organized.
• Lead the team in organizing Sports Club events and activities.
• Repackage cruises, fishing trips, water sports lessons and island activities.
• Improve merchandising within sports club.

Recreation Financial Performance

• Exceed revenue goals, & profitability by :
  • Inventory management, reduce expenses
  • Create new revenue centers: waters sports, group packages, personal training and sports lessons.
  • Evaluate potential marina members and increase membership base including dry storage options.
• Monthly financial reports and P&L statements, forecast accuracy and CAPEX.
• Strengthen corporate membership relations and opportunities.
• Smart approach to membership to ensure our database count is increased.
• Create loyalty program for Group Corporate Membership Accounts.
• Membership pricing & positioning strategy.
• Protect and maintain all property assets by taking charge of regular maintenance.

Leadership

• Integration with health club operations. Works closely with co-business leader to have an understanding of fitness center operations, swimming pools, reception, hammam, membership, tennis academy operations, swimming and Ritz Kids.
• Execute urgent matters without hesitation and complete daily tasks.
• Adapt to changes and overcomes difficult challenges.
• Maintains a professional attitude at all times.
• Consistently plans ahead for improvement to avoid obstacles, proactive in sourcing solutions.
• Display an open minded approach and actively wants to improve as a leader.
• Open to critique and understands its value for professional improvement.
• Interested in learning from superiors and colleagues.
• Spend time to understand business and relationships at the hotel.
• Work toward setting specific achievable goals for self and team members.
• Effectively work within in a fast paced dynamically changing business.
• Achieve Guest Engagement goals.
• Attend and participate in weekly Leadership (CE) Meetings.

Employee Engagement (ES)

• Take charge of the monthly departmental meeting and record minutes.
• Conduct Weekly KRAs with each leader individually, sending reports for the follow-ups
• Support leaders with their plans of action and their pyramids (Key Success Factors) for achieving results.
• Respond openly to each request coming from the team members, by practicing the open door policy;
• Initiate diverse fun-filled activities for the leaders and all L & G to enjoy time out of work environment
• Achieve Turnover goal (18% and below).
• Create a positive work environment where internal and external team members feel their opinions and feelings are valued.
• Maintain a positive composed attitude and behavior when dealing with internal and external guests in meetings, presentations or other professional functions.
• Build great relationship with team members.
• Use past experiences and new leadership tools to improve daily work processes.
• Support team members by presenting clear job breakdowns job descriptions.
• Achieve minimum of 3 hours training for each employee per week.
• Energize effective and energizing line-ups on a daily basis.

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