Job Description

The Director, Information Systems provides strategic and operational leadership for the hospital's information technology environment, ensuring the integrity, reliability, and security of systems that support clinical and business operations. This role oversees the planning, implementation, and maintenance of IT infrastructure, systems, and applications while aligning technology initiatives with organizational objectives. The Director partners with hospital and corporate leadership to optimize information systems, ensure regulatory compliance, enhance cybersecurity posture, and support high availability and performance across all platforms.

Essential Functions

• Oversees daily operations of hospital information systems, ensuring system stability, availability, and integration with enterprise applications and clinical workflows.
• Evaluates and manages technology infrastructure, including servers, networks, telecommunications, and data storage, to ensure efficiency and security.
• Coordinates information system upgrades, implementations, and maintenance activities, collaborating with clinical, financial, and operational departments to minimize disruptions.
• Performs systems analysis to identify improvement opportunities, resolve technical issues, and develop and implement sustainable solutions.
• Serves as the primary liaison between hospital departments, vendors, and corporate IT resources to align local technology initiatives with enterprise standards.
• Defines and monitors departmental performance objectives and system metrics to ensure operational excellence and timely issue resolution.
• Oversees data security measures, ensuring compliance with HIPAA, HITECH, and other applicable federal and state regulations.
• Maintains and validates system data integrity through periodic audits, access controls, and adherence to data governance policies.
• Supports business continuity and disaster recovery planning, ensuring adequate backup systems, redundancy, and recovery testing.
• Provides technology training and user support to enhance system utilization, data literacy, and end-user efficiency.
• Partners with stakeholders to ensure quality improvement data, patient satisfaction metrics, and operational outcomes are integrated into system functionality and reporting.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with leadership on any potential staffing issues.
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
  • Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation and long-term planning.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • Evaluates and implements new technologies to enhance operational efficiency.
  • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
  • Participates in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Seven (7) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 3-5 years of experience in closely related field with Bachelor's degree required
• 3-5 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

INDNC