Job Description

We are seeking a strategic and execution-focused Director of Digital Commerce Product Management to own the product lifecycle of our enterprise digital commerce ecosystem. In this role, your leadership will be required to build a frictionless, high-conversion checkout experience, robust search/discovery capabilities, and seamless backend integrations. You will bridge the gap between business commercial goals, technical engineering capabilities, and customer user experience (UX). The ideal candidate is deeply analytical, business minded, thrives in an agile software development environment, and has a proven track record of translating complex technical challenges into clear product strategies specialized in B2B and B2C eCommerce environments. You may also be asked to lead and develop other product management professionals.

Key Responsibilities

Product Strategy & Lifecycle Management

• Product Vision & Roadmap: Define, prioritize, and execute the product roadmap for the digital commerce platform, aligning technical capabilities with commercial business outcomes.
• Core Commerce Functions: Own the product strategy for critical commerce domains, including cart/checkout optimization, product discovery (search and navigation), subscription models, and post-purchase experiences.
• Requirements Deconstruction: Translate high-level business ambiguity and corporate strategy into technical requirements, user stories, and actionable product backlogs for engineering sprints.

Technical & Data Integration

• Ecosystem Connectivity: Partner with engineering leaders to manage product requirements for backend dependencies, ensuring tight integration with ERP, Order Management Systems (OMS), CRM (e.g., Salesforce), Customer Data Platforms (CDP), Marketing Automation, and Product Information Management (PIM).
• Data-Driven Feature Design: Collaborate with data engineering and analytics teams to leverage cloud data warehouses (e.g., Snowflake) and master data management (MDM) frameworks to power AI-driven personalization and real-time inventory activation & visibility.
• Impact Analysis: Continuously evaluate how new core commerce features or data schema changes can improve & impact downstream analytics, performance tracking, and third-party vendor integrations.

Team Leadership & Agile Governance

• Product Team Mentorship: Build, scale, and mentor a high-performing team of technical and business product managers.
• Agile Excellence: Lead sprint planning, stand-ups, and grooming sessions, driving effort estimations, identifying technical dependencies, and establishing key performance indicators (KPIs) like Velocity, Cycle Time, and Sprint Goal Success Rate.
• Cross-Functional Communication: Serve as the central communication bridge, translating technical constraints to commercial leaders and business priorities to engineering teams.

Qualifications & Tech Stack

Education & Experience

• Education: Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
• Experience: 7–10 years of digital product management experience, with at least 3 years explicitly leading product teams in a high-volume enterprise eCommerce environment.
• Analytical Depth: Strong understanding of data-driven product management, cloud data platform ecosystems, conversion optimization, and the software development lifecycle (SDLC) and common SDLC models.

Technical & Professional Skills

• Commerce & CMS Ecosystems: Experience managing products on enterprise platforms (e.g., Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce) or composable/headless architecture (e.g., commercetools, Elastic Path).
• Architectural Foundations: Solid understanding of core architectural concepts and principles including: composable architecture, event-driven architecture, multi-tenancy and data isolation models, and integration patterns.
• Analytics & Data Platforms: Familiarity with web analytics tools (e.g., Google Analytics 4, Amplitude) and data structures within cloud warehouses (e.g., Snowflake).
• Agile Management Tools: Expert proficiency with Jira, Confluence, Productboard, or similar product management tools.
• Stakeholder Management: Exceptional communication skills with a proven ability to manage complex, multi-layered dependencies across cross-functional business lines.