Job Description

Position: Server, Dinner Shift

Reports to: General Manager

Guide guests through the menu, take and process orders, and ensure a high standard of service and presentation. Create moments for our guests as they experience Hive!

Menu Knowledge:

• Have extensive knowledge of food and beverage offerings.
• Guide guests through the menu, answer questions, suggest items, and up-sell.

Order Management:

• Take and enter orders into the POS system accurately.
• Check IDs for guests under 30.
• Maintain accurate financial records, including discounts and guest info.

Guest Interaction:

• Ensure food and beverage quality meets guest expectations.
• Package and deliver take-home items.
• Communicate guest feedback and complaints to management.

Service Area Maintenance:

• Ensure tables are set with polished glassware, flatware, china, and napkins.
• Keep tables and surrounding areas clean, respond quickly to spills.
• Manage table configuration for party sizes, perform pre-bussing, and restock as needed.

Safety and Hygiene:

• Follow sanitation and safety standards.
• Practice safe food handling, storage, and handling procedures.
• Complete required training and maintain clean equipment.

Accountabilities:

• Produce accurate orders and meet sales goals.
• Develop repeat guest relationships through excellent service.
• Protect company assets with accurate cash handling and safe practices.
• Maintain a clean uniform and professional appearance.

Demonstrate teamwork, communication, and adherence to cleanliness and safety standards.

Benefits

• Positive, team-focused work environment that values balance and well-being.
• Opportunities for growth within the Hive Collective.
• 50% employee discount for you and immediate family.
• Paid holidays and PTO for full-time employees.
• No work on Sundays or major holidays.
• Health insurance options after 90 days of full-time employment.
• 401k with up to 3% match after 1 year of full-time employment.

Requirements

Skills:

• Professional communication and social skills.
• Basic math, computer skills, and ability to read and understand English.
• Capable of lifting up to 50 pounds and standing for 5–7 hours.

Personal Traits:

• Strong organizational skills, attention to detail, and eagerness to learn.
• Ability to work in a fast-paced environment and handle additional tasks as assigned.

Working Conditions:

• Flexible scheduling required, including weekends and holidays.
• Awareness of potential hazards (cuts, burns, slips).
• Ability to work closely with other staff and adapt to a dynamic environment.