Additional Information: This hotel is owned and operated by an independent franchisee, MDM Hotel Group, Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Management position that is responsible for the daily operations in Restaurants/Bars, Lounge and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars, Lounge and Room Service Departments, where applicable. Responsibilities include ensuring guest and associate satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.
•Interacts with guests to obtain feedback on product quality and service levels.
•Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
•Ensures all associates have proper supplies, equipment and uniforms.
•Empowers associates to provide excellent customer service within guidelines.
•Handles associate questions and concerns.
•Handles guest problems and complaints, seeking assistance from supervisor as necessary.
•Monitors associates to ensure performance expectations are met.
•Provides feedback to associates based on observation of service behaviors.
•Strives to improve service performance.
•Sets a positive example for guest relations.
•Assists in the review of comment cards and guest satisfaction results with associates.
•Supervises daily shift operations.
•Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
•Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
•Meets and greets guests.
•Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
•Ensures compliance with all restaurant policies, standards and procedures.
•Monitors alcohol beverage service in compliance with local laws.
•Manages to achieve or exceed budgeted goals.
•Supervises on-going training initiatives.
•Performs all duties of restaurant associates and related departments as necessary.
•Opens and closes restaurant shifts.
•Uses all available on the job training tools for associates.
•Communicates performance expectations in accordance with job descriptions for each position.
•Coaches and counsels associates regarding performance on an on-going basis.
Compensation: Salary Schedule: Full-Time Position Type: Management. $55,000 - $60,000
This company is an equal opportunity employer.
frnch1
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
