Job Description

The Lead Server helps oversee operations for the entire dining room & the lounge including

training of service staff, organization, and cleanliness for the entire dining room & lounge, and

promoting a positive image to residents, families, and guests. The Lead Server will also provide

prompt and excellent service to residents & guests when preparing/serving food & drinks and by

overseeing & performing operations including organization and cleanliness for the entire area,

and promoting a positive & professional image to residents, families, and guests.

Requirements

ESSENTIAL JOB FUNCTIONS:

• Supports the mission, vision, and goals of the organization, upholding and promoting

company culture and vision.

• Provides formal training for all servers to provide a great experience for all residents and

guests.

• Establishes and assigns side work responsibilities for each section, by meal period.

• Inspects to ensure quality and accountability.

• Provides a great experience for all residents and guests.

• Ensure that all food & beverage venues in the dining room are clean and well maintained

for all aspects of service; including tables and chairs that are set in a uniform and

consistent manner.

• Ensure that all residents and guests are greeted promptly as they enter the Dining room or

Lounge areas.

• This position will provide excellent and timely customer service to all residents and

guests.

• Pre-open review for Pre-meal line up for Dining Room is conducted prior opening

includes but not limited to:

o The daily menu and specials.

o Personal presentation is in accordance with standards for uniforms and grooming.

o Inventory stock ready

o Resident special needs and concerns.

o Daily Service Training Points.

• Prepares food items and serves food to residents within scheduled timeframe.

• Recognizes performance issues and provides staff with corrective solutions.

• Cleans and maintains a neat, safe working environment including the kitchen and food

service areas.

• Ensures servers follow sequence of service for each resident and guest.

• Attends and participates in required meetings and training.

• Complies with state sanitation codes.

• Maintains inventory control, places food/supply orders with kitchen, verifies that items

are received appropriately and restocks dining room supply shelves/closet.

• Reports problems, concerns, issues observed with food or beverage service and

communicates them appropriately.

• Observes changes in resident status, needs, or preferences and communicates with

appropriate team members.

• Records resident information as required.

• Avoids loss, breakage, and waste of supplies and equipment.

• Adheres to procedures for fire, life, safety, disaster, security, worker safety and other

emergency procedures.

• Adheres to and conveys philosophy of supporting dignity, privacy, independent, choice,

individuality, and a home-like environment for residents.

• Maintains the quality of food prepared and samples the food to ensure the quality of the

food served to the residents.

• Attends training courses at community and maintains up to date monthly, quarterly,

annual training through designated Learning Management System (LMS).

• Other duties as assigned, and which relate to the success of the community and the care,

comfort, and happiness of our residents