Job Description

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE: The Service Support Attendant is responsible for maintaining

the highest standards of guest satisfaction by providing quick, efficient, and

professional support at Tide Coastal Kitchen, a refined poolside retreat elevated

above the Intracoastal on the 10th floor. This role supports the bar, dining room,

and service teams to ensure smooth Food & Beverage operations while

delivering an exceptional guest experience in accordance with Omni standards.

Essential duties include, but are not limited to:

• Provides guest service support across food and beverage outlets, as assigned based on business needs
• Assists with bar, dining room, and service area setup, opening, closing, and breakdown
• Maintains clean, organized, and safe work areas throughout service periods
• Stocks bar and service stations to established par levels, including glassware, beverages, and supplies
• Maintains clean glassware, service ware, and equipment as needed
• Supports bartenders and servers by responding promptly to operational and service needs
• Greets guests courteously and supports overall guest service flow
• Delivers food to correct tables in accordance with tickets, floor plans, and seat numbers
• Verifies guest satisfaction during food delivery and communicates service needs to servers or management
• Clears, cleans, and sanitizes tables and service areas before, during, and after service
• Maintains awareness of menu offerings, service times, and general floor layouts
• Ensures work areas remain free of hazards, standing water, debris, or obstructions
• Demonstrates the ability to think clearly, remain focused, and make sound decisions in a fast-paced environment
• Performs assigned duties with minimal supervision while maintaining professionalism
• Duties, responsibilities, and work locations may change or be assigned at any time based on business needs.
• Must be available to work varied schedules, shifts, and locations, including weekends, holidays, overtime, and different outlets as assigned

Qualifications

• Minimum one (1) year experience as a food runner, dining room attendant, barback, or similar food and beverage support role preferred
• Other relevant hotel or food and beverage experience will be considered
• Ability to communicate clearly and professionally in English with guests, management, and co-workers
• Strong customer service, service recovery, and problem-solving skills
• Ability to remain calm, professional, and organized in high-volume and high-pressure environments
• Ability to work cohesively with team members across departments
• Ability to prioritize tasks and respond to guest and operational needs efficiently
• Must be able to work a variety of shifts, including weekends and holidays

Work Environment & Physical Requirements

• Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
• Ability to stand and walk for extended periods, including entire work shifts
• Requires repetitive motion involving hands, arms, and legs
• Work may be performed in indoor and outdoor environments

Tools & Equipment

• Serving trays, tray jacks
• Flatware, glassware, service equipment
• POS terminals

Additional Responsibilities

• Performs other duties as assigned

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.