Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for providing assistance to our guests through the dining reservation process. This position is responsible for the proper recording and cashiering of dining checks and tips at The Circular at The Hotel Hershey, as well as making dining reservations for all dining outlets located at The Hotel Hershey. In addition, this position will rotate into Room Service as a Cashier responsible for taking proper orders via telephone, relaying back, and confirming orders with the guest prior to completion of the phone conversation.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Items marked with an asterisk are essential functions of this position):

• Receive and record reservations via telephone, e-mail, and in person as well as Book and charge special events held at the Hotel Hershey

• Work with Sales and Convention Services for outlet reservations

• Make copies, fax information, and resolve guest issues.

• Communicate with the front desk and use the computer system to correctly bill guests

• Record tips and total earnings for employees and pay them accordingly

• Cashier checks in a timely manner, including counting money and handling change correctly;

• Explain guest questions and discrepancies to wait staff; complete and balance paperwork at the end of the shift, including determining deposit amount and safeguarding money

• Obtain approval on credit cards used to pay bills

• Maintain and order necessary supplies and money banks, and other duties as may be assigned.

• Answer phones in a timely manner

• Make dining reservations for Hershey Resort Restaurants through OpenTable

• The position is also responsible to complete other duties as assigned by management.

Qualifications:

• Must be at least 18 years of age or older

• High school diploma or GED equivalent

Knowledge, Skills, and Abilities:

• Ability to maintain knowledge of the menu and all related menu items

• Ability to maintain knowledge of the room service process to be able to direct the guest and answer any questions; an ability to complete fundamental mathematics

• Ability to function with the Point of Service System

• Ability to handle guest concerns and questions in a thorough and professional manner.

• Ability to work efficiently in a high-volume, fast-paced environment.

• Familiarity with Windows-based software, Microsoft Word, and HSI.

• Professional image, representative of the property image.

• Exceptional telephone skills.

• Ability to listen to guests effectively and resolve issues.

• Must be detail-oriented.

Job Demands:

• Ability to concentrate and maintain organization in shared workplace and public space areas.

• Physical requirements include sitting (up to 100% of the shift), hearing, speaking, performing detailed work at close distances and finger dexterity.

• The schedule varies from 7 am - 9 pm including evenings, weekends, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer