Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of operational experience in physical production operations.
• 5 years of experience in people management.

Preferred qualifications:

• Experience in building, inspiring, and leading distributed, high-performing teams.
• Track record of successfully developing and managing ambitious and operationally complicated projects.
• Track record of operational excellence, and an ability to drive operational improvements.
• Ability to influence and communicate cross-functionally, while building stakeholder relationships.
• Ability to motivate both direct reports and cross-functional partners towards a common goal through organizational, communication and relationship management skills.
• Ability to travel 5-10% of the time to meet with team and internal/external partners as needed.

About the job

Responsibilities

• Hire, lead and manage the North American Digitization Operations team. Provide coaching and career development for individuals on the team.
• Set the goals and direction for the team by outlining goals and objectives for multiple operations staffed via third-party temps/vendors.
• Drive results by tracking key operational metrics, identifying process improvement opportunities and delivering on strategic initiatives.
• Work with cross-functional partners to develop and scale operations.
• Collaborate with leadership in key project governance tasks, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes.