Job Description

Requisition ID: 259822

Employee Referral Program – Potential Reward: $0.00

We are committed to investing in our employees and helping you continue your career at ScotiaGBS

Purpose

Contributes to the overall success of the Digitization and Automation globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. This team is a Product Owner team for all HR tools & technologies in HR.

Accountabilities

• Provide Tier 2 technical support for HR applications, resolving system issues escalated from HR Services.
• Manage user system access, SAP SuccessFactors Role-Based permissions, and other service requests.
• Ensure HRIS system updates are aligned with governance models and internal policies.
• Identify and mitigate risks in system procedures through automated processes.
• Create and maintain procedural documentation for enhanced or newly developed HR applications.
• Provides business analysis support to projects and initiatives by working closely with the product owners
• Facilitate and assist in business user acceptance testing.
• Collaborates with technology teams in the coordination and scheduling of system updates and system configuration
• Participate in meetings and collaborate with stakeholders to support business asks.
• Analyze user trends and research best practices in HR technologies to provide insights to product teams.
• Perform data analysis to resolve issues and support decision-making.
• Coach and upskill team members through knowledge sharing and training.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

Education / Experience / Other Information

• 3+ years of experience in technology-related roles, preferably with HR systems such as SAP SuccessFactors, PEGA or ServiceNow.
• Strong understanding of HR processes, programs, and organizational complexity.
• Proven experience managing role-based permissions and HRIS security protocols.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to manage multiple priorities and meet deadlines.
• Effective written and verbal communication skills.
• Fluency in English is required; B2•

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.