Job Description

You excel at connecting the dots as a problem solver, ensuring the seamless delivery of reliable services from beginning to end.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

• Collaborate with software developers, product managers, and design vendors to deliver continual improvements to TfNSW’s digital products, including websites, travel apps, and intelligent systems.
• Lead and contribute to user experience (UX) planning to ensure digital solutions are intuitive, accessible, and aligned across platforms.
• Gather, analyse, and refine requirements from stakeholders and customer feedback to inform design priorities and validate solutions through research and analytics.
• Provide expert advice on information architecture and content structure to enhance usability, accessibility (e.g., for hearing and vision-impaired users), and alignment with best practice standards.
• Champion a customer-centred approach to digital design, ensuring products are functional, inclusive, and consistent across web and app experiences.

Note, this is a fixed-term opportunity till end of April 2026 with a possibility for extension.

For more information on this position and business unit, view the and information pack

About you

• UX/UI design for mobile apps and responsive websites
• Concepting wireframes, prototypes and user flows
• Design thinking methods and best practices
• Design systems and governance
• Design and prototyping tools including Figma, Protopie and Miro
• Strong understanding of UX research methodologies
• Leveraging customer research and testing tools to inform design decisions
• Understanding of accessibility & WCAG standards
• Stakeholder management and working within AGILE delivery teams
• Strong understanding of website and iOS & Android platform usability and digital customer experience
• Knowledge and experience of web technologies such as html, css, content management systems, search engines and web analytics tools
• Experience in engaging and translating business stakeholder requirements to deliver end-to-end solutions in line with technology policies and standards.
• Demonstrated proficiency in delivering outcomes in a team environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59 pm Sunday 16 November 2025.

For more information about this role, please contact JACKIE.BRILLAS@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series

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